Customer ReviewsforHill Country Honda

I so badly wanted to leave a good review, but sadly I cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships ownership for 15 days. The car was well kept, but reeked of cigarette smoke and was also under a stop sale. I really did like the vehicle as it was what I was looking for. Before I went on to ask about pricing details, I asked if they would be able to get the odor out. To which the salesman responded with "absolutely." So I signed the paperwork and bought the vehicle. Because it was under a stop sale I couldn't take it home. 2 weeks later I get a call to pick up the vehicle because it's ready! So exciting! Except for when I picked it up, the smoke odor was so strong. I drove back and told him and he changed the cabin filter, which was DISGUSTING, and gave me a car freshener. For 2 days I tried my hardest to get the smoke smell out, but failed. I took it back up to the dealership and said I can't breathe in this car my allergies are going crazy. To which he responded "I tried my best." That was not what we agreed on! You said you would get the smoke out. Then he gave me advice to spend hundreds of dollars at a detailer to try... I just spent thousands of dollars because you said you would get the smell out. I tried calling management and have yet to receive a call back. Very disappointed with this dealership. They are not men of their word sadly and have low integrity. Beware when you shop here.

Thank you for giving us the opportunity to correct the situation. We are sorry for the inconvenience you experienced with your vehicle purchase and the lingering smoke odor. We recognize the importance of fulfilling our commitments and acknowledge that we fell short of your expectations. Following our discussion and the measures we have taken to enhance your experience, we trust that we have addressed this matter to your satisfaction. If you have any more concerns, please contact us directly so that we can ensure your ongoing satisfaction.

Honda is an outstanding brand and Honda dealerships are always outstanding. Ive owned several Hondas and HC Honda is a great dealership with friendly and professional staff. If you do t want want to drive all the way over to the north side of *********** to buy a new vehicle, I recommend them highly! They gave me a fair trade in and made it easy to drive away in a new Accord!

It's fantastic to hear about your positive experiences with Honda and Hill Country Honda dealership! We're thrilled that you've found our brand and our dealership to live up to the outstanding reputation we strive for. Our team is dedicated to providing friendly and professional service, and it's rewarding to know that this has been reflected in your interactions with us. We understand that convenience is key, and it's great to hear that our location was beneficial for you. Thank you for choosing Hill Country Honda for your new Accord purchase, and for acknowledging the fairness of our trade-in process. Your recommendation means a lot to us, and we look forward to serving you and many others with the same high standard of service in the future. Safe travels in your new Accord, and don't hesitate to reach out for any further needs or questions!

**** and ******* made the car buying process super quick and easy. ******* was able to work with my budget and get me my dream car!

Thank you for your kind words! We're thrilled to hear that **** and ******* were able to streamline your car buying experience and that ******* worked diligently within your budget to secure your dream car. Customer satisfaction is our top priority, and it's great to know Hill Country Honda made your experience both quick and easy. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Excellent in every way. Sales and Finance folks were great. .Highly Recommend

Thank you so much for your positive review! We're delighted to hear that your experience with our Sales and ************* met your expectations. Our staff works hard to provide excellent service, and your recommendation means a lot to us. We look forward to serving you again in the future!

Very beautiful red Honda Accord, super reliable. Very efficient on gas as well which is a plus since I commute far to work.

Thank you for sharing your positive experience with your Honda Accord! We're thrilled to hear that it meets your needs, especially in terms of reliability and fuel efficiency, making your long commutes more manageable. Your feedback is greatly appreciated, and we hope you continue to enjoy your journey with your beautiful red car. If theres anything more, we can do for you, please let us know!

Hill Country Hondas sales teams is friendly and fast. I appreciate the straight forward and fair price just as much. The service team is also fast and polite. Less than 1.5 hours for windows tint from drop off to pick up.We will be looking to Hill Country Honda for our next Honda purchase for sure.

Thank you for taking the time to leave such a wonderful review of Hill Country Honda! We're delighted to know that you had a positive experience with both our sales team and service team. It's fantastic to hear that our straightforward and fair pricing, alongside our efficient and polite service, met your expectations. We truly appreciate your intent to choose us for your next Honda purchase and look forward to serving you again. Your satisfaction and trust mean the world to us!

We had a very bad experience at another Honda dealership, we found hill country Honda and our salesman ***** worked literally round the clock helping us find car in our budget! It was a quick easy process and he was really there for us, especially after the worst experience we had at the first dealership! We will definitely recommend Hill country Honda to everyone!

Thank you for sharing your experience with Hill Country Honda. We're sorry to hear about the troubles you faced at another dealership, but we're thrilled to know that ***** and our team were able to turn your experience around. Your kind words about the quick and easy process and *****'s dedication mean a lot to us. We're here to ensure that you receive the best possible service, and we're glad we could be there for you. Thank you for recommending us to others; we look forward to welcoming you and your friends in the future!

Hill Country Honda, has provided great service each time I bring my 2020 Honda CRV Hybrid in for servicing. Ive will continue because of the great customer service.

Thank you for sharing your positive experience with Hill Country Honda! We're thrilled to hear that your 2020 Honda CR-V Hybrid has consistently received great service during each visit. Your continued trust in us is greatly appreciated, and we look forward to maintaining this high standard of customer service for all your future servicing needs.