Business ProfileforNorth Star Dodge Chrysler Jeep Ram FIAT

My experience at North Star Chrylser Jeep Dodge ********************** is single handedly the worst customer service experience I have ever had. I was having issues with my 2018 Chrysler ******** being unable to maintain a charge, and randomly shutting off in July of this year, and brought my vehicle in for service. Upon arriving, the service advisor ****** ran a quick test and told me the vehicle was throwing up 69 codes. I was later contacted and told that the issue was with the batteries needing to be replaced. I authorized this and requested that the oil be changed as well. On 08/01 I went to pick up my vehicle, and drove my vehicle until 08/14, when it refused to start, again. We have 2 very good mechanic friends who opened the hood of the vehicle to see if they could get it running so I could take it to the dealership. They replaced the starter for me, as well as all the spark plugs. At this point one of the mechanics noticed that the coolant was completely empty and asked if the dealership hadn't just changed my oiI (which I paid for). This indicates one of two things, either they didn't change the oil and didn't top up the fluids, or the head gasket was damaged (which can cause the vehicle to misfire, ultimately draining the battery). We immediately drained the oilpan and the first thing to come out was all the coolant, followed by the blackest oil I have ever seen, indicating that the oil had never been changed AND problems with my head gasket. I reached out to ****** and told him that I was experiencing the same issues, I told him about the oil and was told to have the vehicle towed to the dealership (at my cost). On 08/21 my vehicle was towed to the dealership, and within 4 hours was contacted and told that the 500 amp fuse that goes to the starter was blown. I authorize this fix, and do not hear anything until 08/25, so I reach out and am told that the part still needs to be ordered, and would take another 5 days. At this time I am also told that the cause of the misfire (what misfire? this is news to me) is a vacuum leak, and I need to replace the *** tube. I personally make a quick phone call to ****** Chrysler. Within 10 minutes I found the part (fuse) for them, how nice of me. Finally, on 09/12 I go to pick up my vehicle and immediately notice that the driver side mirror has been broken. I go to pay, I discover that they also replaced a battery sensor which I never authorized, but I need my vehicle and have been assured that technician 348 (also the same one who 'changed my oil' in July) drove my car A LOT, and there is no issues. My head gasket issues are completely dismissed. On the service invoice, the odometer in is ****** and the odometer out is ******. My odometer says a completely different number, ******! Common sense tells me that ****** made an error, but if Tech 348 had actually looked at my mileage, he should have caught this. He didn't, he clearly just pulled a number out of a hat. Not only that, but in Tech 348's notes, he indicates he drove it 6 miles, but apparently he can't do math? Well, I am again assured that my vehicle is perfect, but can see that the gas tank is COMPLETLY empty. I take my car to the gas station directly across the street. My model of vehicle hold 19 gallons of fuel, and I had to put in ****. In the 16 mile drive to my house my coolant dropped from full to the fill line. I go to start my car and guess what, it misfires again and the check engine light comes on and starts to shake violently. I called ********* he sends a tow truck to pick it up. On 09/14 ****** sends a message telling me that they want to do an engine breakdown, I requesting a compression and boroscope on cylinder one, and ask how much this is costing me. ****** tells me that it will not cost me anything, as they are committed to finding the problem and I have not received the best service from them. On 09/18 ****** send me pictures of the engine and tells me the that there is sludge from improper maintenance (my records are meticulous). Then radio silence until I receive a bill for the teardown.