ComplaintsforNorth Star Dodge Chrysler Jeep Ram FIAT

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My experience at North Star Chrylser Jeep Dodge ********************** is single handedly the worst customer service experience I have ever had. I was having issues with my 2018 Chrysler ******** being unable to maintain a charge, and randomly shutting off in July of this year, and brought my vehicle in for service. Upon arriving, the service advisor ****** ran a quick test and told me the vehicle was throwing up 69 codes. I was later contacted and told that the issue was with the batteries needing to be replaced. I authorized this and requested that the oil be changed as well. On 08/01 I went to pick up my vehicle, and drove my vehicle until 08/14, when it refused to start, again. We have 2 very good mechanic friends who opened the hood of the vehicle to see if they could get it running so I could take it to the dealership. They replaced the starter for me, as well as all the spark plugs. At this point one of the mechanics noticed that the coolant was completely empty and asked if the dealership hadn't just changed my oiI (which I paid for). This indicates one of two things, either they didn't change the oil and didn't top up the fluids, or the head gasket was damaged (which can cause the vehicle to misfire, ultimately draining the battery). We immediately drained the oilpan and the first thing to come out was all the coolant, followed by the blackest oil I have ever seen, indicating that the oil had never been changed AND problems with my head gasket. I reached out to ****** and told him that I was experiencing the same issues, I told him about the oil and was told to have the vehicle towed to the dealership (at my cost). On 08/21 my vehicle was towed to the dealership, and within 4 hours was contacted and told that the 500 amp fuse that goes to the starter was blown. I authorize this fix, and do not hear anything until 08/25, so I reach out and am told that the part still needs to be ordered, and would take another 5 days. At this time I am also told that the cause of the misfire (what misfire? this is news to me) is a vacuum leak, and I need to replace the *** tube. I personally make a quick phone call to ****** Chrysler. Within 10 minutes I found the part (fuse) for them, how nice of me. Finally, on 09/12 I go to pick up my vehicle and immediately notice that the driver side mirror has been broken. I go to pay, I discover that they also replaced a battery sensor which I never authorized, but I need my vehicle and have been assured that technician 348 (also the same one who 'changed my oil' in July) drove my car A LOT, and there is no issues. My head gasket issues are completely dismissed. On the service invoice, the odometer in is ****** and the odometer out is ******. My odometer says a completely different number, ******! Common sense tells me that ****** made an error, but if Tech 348 had actually looked at my mileage, he should have caught this. He didn't, he clearly just pulled a number out of a hat. Not only that, but in Tech 348's notes, he indicates he drove it 6 miles, but apparently he can't do math? Well, I am again assured that my vehicle is perfect, but can see that the gas tank is COMPLETLY empty. I take my car to the gas station directly across the street. My model of vehicle hold 19 gallons of fuel, and I had to put in ****. In the 16 mile drive to my house my coolant dropped from full to the fill line. I go to start my car and guess what, it misfires again and the check engine light comes on and starts to shake violently. I called ********* he sends a tow truck to pick it up. On 09/14 ****** sends a message telling me that they want to do an engine breakdown, I requesting a compression and boroscope on cylinder one, and ask how much this is costing me. ****** tells me that it will not cost me anything, as they are committed to finding the problem and I have not received the best service from them. On 09/18 ****** send me pictures of the engine and tells me the that there is sludge from improper maintenance (my records are meticulous). Then radio silence until I receive a bill for the teardown.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/29/2023 I dropped my newly purchased used vehicle to have a bad battery replaced. When I dropped the vehicle off I was told they did not know when the vehicle would be ready. I received a call 5 hours later stating that the battery would be $519 to replace. When I declined the service the service advisor told me it would be $219 because they used a "machine" to test the battery. As I would stranded and my vehicle was being held I ended up paying to get my vehicle back.

  Business response

  11/07/2023

  Hello ***************  My name is ***************************, the new GM at ****** North Star Dodge.  I would love to meet with you to discuss solving your issues.  My apologies that this issue has gone without reply, as there has been a few transition issues.  But rest assured your request is both reasonable and understood.  Please reach out to me at the dealership and let's schedule a time to meet in the next few days.  That meeting can be virtual, on the phone, or in person.  Whichever fits into your schedule the best.  I'm generally always at the store.  Be well

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 ram , I immediately told them about a problem with the windshield they looked at it and told me it was normal , I checked other trucks and is not normal it seems like the windshield seal is no good , took it back again and they told me it was out of warranty, or almost out , they check other things on the truck and keep it for a week , told me that everything was fixed, and is not now they left my dashboard disconnected and a lot of things on it wont work anymore not to mention that the windshield is worst . I think they are just waiting for my warranty to expire.

  Business response

  10/16/2023

  We have contacted the customer to request more information. With the information that is currently available to us, we have no record of the purchase or service visit. Customer stated that she would reach back out with more information so we could locate any potential records, but we have not received that information at this time. 

   

  Thank you for your time. 

• Initial Complaint

  02/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I brought a new jeep Cherokee within the last few days. It is now in the shop and I feel like I already have a lemon the car has not been titled so I would like to get back my full return on my down payment and be able to put it towards another vehicle.

  Business response

  02/20/2023

  We no longer own North Star DCJ, ********** to Steele North Star Chrysler SA in July 2022.  You will need to forward the complaint to them.  Tell us why here...

• Initial Complaint

  05/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went in may 6th to buy this vehicle the price that was showed in their website was $32,910 I traded in my Jeep renegade and had $6,000 of postive equality, then was given $1,000 rebate then $1410 refund from warranty towards deal. Total of $8,410 of down payment. Which shouldve meant I finance $25,500. This place increases the sales price to ****** to recover the money they gave me for my trade. Plus some. Also they are selling my vehicle for $26,900 the one I traded in. They were advertising a price on line which I gave the photo of and they didnt honor that price. I think its only right that I am refund the money to my financing company that was increased on the sale. Currently I have a total finance of $32,400 with my finance company. Thats $7,000 more then what I should owe. Some how some way they got away with having me focus on the monthly payment Vers the total amount. I am willing to settle this for at least $4,000 refund back to my finance company. Please any all response should be done here with bbb.

  Business response

  06/13/2022

  We have reached out to ****************** and we settled his complaint.  

  Customer response

  06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a Ram 2021 Truck 3 weeks ago. Transmission issues it appeared. Took to the dealer repair and they tell me a rock on the road puncture the transmission pan. Not covered by warranty. My complaint it, they are dodging fixing my vehicle. My remedy sought is I want all my money back as this company has proven they dont care about the products they sell and to whom they sell being satisfied. I want to divorce myself from this brand and this dealership.

  Business response

  09/17/2021

  ****************************** vehicle was damaged by a foreign object of some sort which caused a large puncture in his transmission oil pan.  Unfortunately, that is not something that can be covered by the manufacturers warranty because it is not a product defect.  We advised ************************** that he will need to file a claim with his vehicle insurance coverage.  

  Customer response

  09/18/2021

  Complaint: 15877171
  
  I am rejecting this response because: The vehicle did not run over anything and if the pan punctured via a rock on the road, a recall is in order. This is an excuse by this establishment and the owner of this dealership (***************) needs to get involved. 
  next will be filing a lemon law suit through TEXAS DMV if not resolved. 
  
  Regards,
  
  *************************************

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 13, 2021 I too my truck to North Star Dodge for a check engine light (P035). I had work done earlier in the year (spark plugs) and this problem is a direct result of this. Maintenance said that they would give me a call but they never did. I called several times to get a status on my vehicle but the service personnel never performed a diagnostic on my truck nor gave me a repair estimate! It has been over a month and I still have no information regarding my truck. I asked for a loaner vehicle because it was taking so long to repair my truck but was told that they didn't have any. I continued to press him to fix the problem because the original job was still under warranty but as of today, no work has been done. I was told that he only had (2) mechanics working that they were way behind. After multiple calls for an update he stopped taking my calls an I only get his voice mail. He has yet to respond to my questions and/or requests.

  Business response

  09/10/2021

  We have reached out to ****************** and discussed the issue with his vehicle.  We advised him about the needed repairs and are working to find a replacement engine.  

  Customer response

  09/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently traded in a two Jeep Wranglers that I purchased from NorthStar. Upon the sale of those jeeps I was instructed to take the odometer statement to NorthStar to get a refund for my warranties and gap insurance. They said it would ***********-10 weeks to receive the checks and its been 14 weeks and still no check.

  Business response

  08/30/2021

  ****************' refunds have been processed and we have placed his checks in the mail to him.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩