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Better Business Bureau

          Additional Information

          Not BBB accredited

          San Antonio Express News

          View full profile
          Location of This Business
          301 Ave. E, San Antonio, TX 78205
          BBB File Opened:
          4/1/1955
          Years in Business:
          159
          Business Started:
          1/1/1865
          Type of Entity:
          Corporation
          Alternate Business Name
          • San Antonio Express-News Online Store
          Business Management
          • Mr. Joseph Braunschweig, VP Circulation
          • Ms. Dana Gerdes, Customer Service Manager
          • Ms. Susan Pape, President/Publisher
          Contact Information

          Principal

          • Mr. Joseph Braunschweig, VP Circulation
          • Ms. Dana Gerdes, Customer Service Manager
          • Ms. Susan Pape, President/Publisher

          Customer Contact

          • Ms. Dana Gerdes, Customer Service Manager
          Additional Contact Information

          Fax Numbers

          • (210) 250-2021
            Primary Fax

          Website Addresses

          Serving Area
          • TX
          Service Type
          Refund and Exchange Policy
          • Due to processing fees, balances under $5.00 will not be refunded.
          Social Media
          Business Categories
          Newspaper

          Alert

          See What BBB Reports On

          Pattern of Complaint

          BBB files indicate San Antonio Express News has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.

          Consumers allege:

          • difficulty canceling their subscription even after calls and emails requesting to cancel are made.  Some consumers allege they still experience receipt of bills, charges after cancelation.
          • continuous delivery of papers even after they have canceled their subscription
          • difficulty receiving a refund after they have canceled their subscription
          • they were never subscribers to San Antonio Express News
          • difficulties receiving their papers as subscribers to San Antonio Express News

           In November 2021, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.

          As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.

          Contact Information

          301 Ave. E

          San Antonio, TX 78205

          Visit Website
          (210) 250-2055

          Accreditation

          This business is not BBB Accredited

          Years in Business: 159

          BBB Rating

          C+

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business.