ComplaintsforThe Basement Bar and Lounge
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Complaint Details
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Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband and I attend this bar , which is now called ********* Sports Cantina. We visited the bar on 3/1/22. My husband was approached my one of the bouncers after much friendly interaction with them asked him to stay close by while he watched some girls go to the bathroom. The bouncer then told my husband take a bottle from the bar and get some shots from there since he helped him out. So he took it and cam back to our table. After speaking to me about it , I advised him to take it back, we dont want any liquor like that given to us. We didnt use it or drink the bottle. He quickly put it back and we went on with the night. Hours later we decided to leave and another bouncer approached us saying we couldnt leave without paying for the bottle we stole. We explained to them what actually took place and they continuously accused of stealing the entire bottle and drinking the contents. This obviously was not true and the situation became aggressive. We were forced to pay 150$ for a bottle we didnt have possession of nor did we consume. We were threatened to either pay or have the cops come and have my husband arrested. This establishment not only embarrassed us in front of our family but also slandered us out in public and accused us of a crime we didnt commit. Lastly, we were charged for other charges not authorized.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.