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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
7-25-2022 I hired paradise decks and spas to screen the top half of porch. **** the worker was sloppy and his cuts were off very bad he also he also ruined my existing screen door and saic it was always loke that and he also lied to them about getting the deposit because he never tried. **** the and ***** were very rude and unprofessional so **** manager said he would come out and fix everything he didn't it still looks bad and then he stole from me he would've gotten away with it if I didn't get him on camera. When I reported it the manager ***** was rude about it and hung up on me. When I texted **** that I have him on camera he called me and said he would bring it back. My problem is it took him 4 times to pick up what he because it was for separate pieces I don't trust them in my house because they're liers and thieves. I'm a sick disabled vet and now **** wants me to pickup the new door that they're supposed to replace I'm threatening a leg amputation and I'm having surgery on the 21st of this month I'm not physically capable of doing what he asked nor should I have to fix what they messed up. They lied to me about what it would look like they didn't give me in writing what was to be done. It will be a month next week and they still haven't brought my screens up to a professional level it's bad carpentry work and I hate it. This was to only be a 2-3, day job now its a nightmare I can't call paradise because ***** blocks me by hanging up on me so now I need your help this situation is making me sicker and I can't take the stress and steal that paradise is putting me through please help me asap.Business response
07/08/2022
As you can see on attached ******* 1, there is a written description of what was included in this job. (There was an existing screen enclosure that ******************* wanted upgraded, to include new screen and framing, but leaving the existing knee wall in place, as well as the existing door). On ******* 2, the total project price was $4,225, which was to be paid $2,125 at job start, with the balance of $2,100 to be paid at job completion. On ******* 3 you will see a photo of what was in place when we started. ******************* has not paid us a single *****, and is in violation of her sales agreement with Paradise. We have asked for the initial payment several times, and every time we show up to do additional work or address her concerns, she will meet us, and as we work she takes off. Interestingly she calls us a "thief", when in fact the only thief is her. I am not going to do any additional work for *******************, and demand payment in full for the work we have completed. To protect our company's interest, I will file a lien against her property. If she wants the lien released, she must pay in full with a cashiers check. I also request she quit harassing my construction manager immediately. On 7/4 she texted him at 3:11 and 6:13 pm. On 7/5 she texted him at 9:41 pm. On 7/6 she texted him at 10:13 pm. On 7/7 she texted him at 1:56 pm. There will be no further communication with ******************* until we are paid in full.
*******************Paradise Decks and Spas
Customer response
11/02/2022
Complaint: 17533318
I am rejecting this response because:I hired paradise to put screens on my porch because I need the kind that's thick enough to keep the sun out because I have Lupas. Paradise promised me a beautiful and professional I wasn't given a spec sheet to look over so that I would know exactly what they were going to be doing to install the screens. I was told that I would be notified ahead of time so that the workers could deliver the materials needed to complete the job, which never happened. One day a worker shows up with wood on his truck that looked like it was scraps from another job. I confronted the worker and the only thing that he would say is call the office and that he only gets paid by the job I called the office and advised her of my concerns and she told me just give him a chance and I will love his work and I said please be sure because I have to have a very neat and beautiful job and that I don't accept things that are thrown together quickly so that he can get to the next job. The female manager reassured me that he would do a great job. I let him work and after a couple of hours I checked in on him and I was surprised how sloppy and rushed his work was. He chopped up ***************** on my porch, pieces with big chain saw cuts and crooked cuts he also had the posts leaning. I confronted him so he got angry and left. Then I noticed that he took down my screen door and ruined it by cutting it very unevenly and hung it back up. I called the office and they sent out the manager **** his work was worse than the previous worker he stole from me on camera I called the office the female manager was rude and refused to hear me out so I called back and left a message that I was going to call the police so then **** called me and said that he would bring my property back. **** was supposed to fix the botched job done by his worker but he was no better. The work didn't get fixed. The only thing that he would do for me is complain about the heat. I also advised him that I wanted the exact same screen door replaced that his worker ruined. **** asked me where I bought the door and I said ****** for the next couple of days **** showed up with a cheaper screen door and I said no I want the same door so he leaves and texted me the next day that I needed to go get the door myself I advised him that I have a bad leg and that I'm in no condition to do that. I told him that I want the bad work fixed and I want my new door and the compartment that he took off my door without asking me to put back. I called the city and I was advised that the city has no permit filed by paradise decks to work on my property and they never notified my HOA that they would be doing work on my home. The whole job started off bad by paradise now I'm put in a worse place . I'm left with damaged property and sloppy subpar work. I want everything fixed and redone because the work is not acceptable. I have pictures to support my claim. Please assist me in solving this issue. Respectfully *****************************
Regards,
*****************************
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Contact Information
15044 San Pedro Ave.
San Antonio, TX 78232
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.