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Ajax Plumbing Sewer & Drain Cleaning has locations, listed below.

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    ComplaintsforAjax Plumbing Sewer & Drain Cleaning

    Plumbing Fixtures
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      They installed wrong type of water heater, my home doesnt have water pressure that need to be adjusted, they installed a expansion tank, and that was leaking so if they had done the job correctly my water heater wouldnt have to be replaced! No without a expansion tank!
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On January 22, 2024, I requested plumbing services with AJAX Plumbing. I called them to install a water filter faucet. They said that in two hours a technician will come to fix the problem.The technician arrived but he had the idea that it was for a change of filters and was going to charge $225.00. I told him that I bought the faucet. After clarifying the real problem, he agreed to the job for the amount mentioned before.After some time, he said he finished and that everything looked good and there was no leak. I paid with a check, and he left.A few hours later my wife told me that there was a leak from the faucet under the sink. I called the company AJAX Plumbing, and they said that the technician will come to fix the problem.The next day the same technician came, and after some time he said that there was a problem with a part, looked like a washer, and he took it and said that he was going to order it and left with it.Later, on Friday, I read a message sent from the technician saying that he had decided to buy the part without consulting me about the price. That day I was unable to answer the phone because of a passing of a relative.I texted the technician on Saturday, January 27, about the job that needed to be finished, and he said that I better call him over the phone. He told me that he could go on Monday, and he was going to charge me $325.00 because of the cost of the part. I told him that the cost of the part was not acceptable. He insisted that was the right price. After a discussion, I told him that I could pay only $100.00 for the final fix with the part. After the Saturday call with the technician, I realized that this person was not trustworthy. On Monday, January 29, I called the company, AJAX Plumbing, and explained that I wanted a refund because the technician did not fix the issue and he was not trustworthy when trying to sell an overpriced part.I kept calling the company several times and still they refuse to refund the $225.00.
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      We had to file a claim with our insurance carrier for water damage... in the master bathroom...this also involved a new tub installation and removal. The 1st guy that came was *** he gave us a quote ...and we had agreed with wat he quoted us 350...well 2 other guys came and we noticed that watever they did caused a leak in the rr The same 2 guys came out to in attempt to fix it...they where being very rude and disrespectful we requested for the original guy to come who quoted us a price of 350 we gave him 175 upfront. A guy named ******* came today and was trying to argue the fact that...*** the original guys quote was incorrect and now they need to charge **** we asked to speak to manager and or the owner...he told us that we where not to speak to him or her because he is a master plumber and we need to deal with him directly. This guy was so rude to us...and he then stated I'm going to walk outside ...because yall are going to make me...and he stopped saying watever it was he was about to say...I guess he caught himself...no one should have to go thru this...I'm just glad I was here with my elderly mother ...he scared her so bad she was crying uncontrollably. My mom has had a heartattack before...and this person walks in and is rude asking her for more money...this person was billegerent and had no remorse no apologies @ all... he said we fired the guy that quoted u incorrectly. This is not our fault this business hired this man and trusted him in our home to fix something. This is not fair @ all. Wat kind of professional does this. I want everyone to kno wat kind of business this is. DO NOT SOLICIT THIS COMPANY FOR REPAIRS.

      Business response

      01/24/2022

      Sept 10, 2021

          Estimate for customer provided tub swap out.  Quoted 525.  Customer did not have tub on site.

      Sept 11, 2021

          Repaired leak on water line and installed waste and overflow in kitchen.  Customer paid 475

      Sept 14, 2021

          Called before going customer rescheduled for 9/18

      Sept 18, 2021

          Called before going customer rescheduled for 9/25

      Sept 25, 2021

          Went to install tub, tub not at location customer wanted us to wait while she went to purchase tub. rescheduled for 10/16

      Oct 16, 2021

          Called before going customer rescheduled  to 10/23.  Tub still not on site.

      Oct 23, 2021

          Called before going customer rescheduled for 10/30.  Tub still not on site.

      Oct 30, 2021

          Went on site to install tub per customer request tub was not on sites.  Customer also decided to install a new faucet which     was not on site.  Customer wanted us to wait while she went to purchase tub.

      Nov 3, 2021

          Customer rescheduled 11/6 due to the fact she did not want our plumber *****

      Nov 6, 2021

          Customer rescheduled 11/8 due to the fact she did not want our plumber ******

      Nov 8, 2021

          Replaced 1/2" gate valve on cold side to tub with new 1/2" ball valve.  Customer paid 225

      Nov 17, 2021

          Went on site to install tub, and faucet still had not been purchased.

      Nov 20, 2021

          Our master plumber **** was sent to hook up water to tub.  Upon arrival he noticed differences in new tub which would     require more work and noticed that the original quote of 525 did not include running new water lines or installation of     customer provided faucet for tub.  Provided new estimate to customer for new work and she was not happy.

       

      I am unsure about the insurance claim she talked about in her complaint, she never mentioned to us at the office.  Trust me when I say if something was damaged because of us she would have expected us to pay for the damages.  Just like any other customer has expected in the past.  I have also provided the work orders and estimates that were completed while on site.  Please let us know if you have any questions.

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