ComplaintsforAquazul Custom Pools, LLC
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
finish the pool that i paid you to doInitial Complaint
10/10/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed an agreement for them to build ** a pool and provide landscaping to our backyard and front yard. We signed the agreement 1/20/23 and have paid him 95% of our contract value ($208,525) and he has abandoned the project. The pool is full of water, but the equipment is not complete, the landscaping hasnt even started, gas line isnt ran, the fireplace isnt built, coating on the decking isnt started, etc. he sent us an email at 12:00am 10/6/23 stating he was closing the doors 10/5/23 and filing bankruptcy. We called some of the projects he is doing and not everyone received that letter. I just need my money back so I can finish the project. I dont have faith he is paying his subcontractors and cannot trust him to finish the project.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.