Complaints

This profile includes complaints for AMG | Association Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMG | Association Management

  2611 N Loop 1604 W Ste 100 San Antonio, TX 78258-4545

  
• 

  AMG | Association Management

  9442 N Capital of Texas Hwy Ste 564 Austin, TX 78759-7262

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had past due HOA fees, I called the company multiple times. My account online stated attorney processing however they gave me my balance and said I could still make payments but I would have to drop off a money order. I couldnt pay online anymore. I make a 200 dollar money order take it to the office. I was given a receipt and I never heard from them again. I called several times over the nxt month and I was repeatedly told nobody was available to answer my question about why my money order hadnt been applied to my account. Finally someone tells me I should email their legal team. The legal team tells me they will be sending my money order back, that *** never should have accepted it. Now the legal team is redirecting me to get in contact with another company.

  

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to us. Your account was turned over to an attorney for escalated collections. When you came to the office the receptionist informed you, they did not believe it was possible for you to make a payment to ***. *** is not a debt collector and turns over delinquent accounts over 120 days to the Associations attorney and any payments or considerations must be made with them. Please let us know how we can be of further service. 

  Have a great day,

  AMG

  Customer Answer

  Date: 05/06/2025

  Complaint: 23278585
  
  I am rejecting this response because: I spoke on the phone several times with different people telling me I could still pay my dues, I just couldnt do it online. They informed me I would have to pay my money order or check. I spoke with the local office at least 5 times from Feb 27th through May. Not once did anyone say anything about what was happening with my account other than they referred it to the attorney. I dropped my money order off and the receptionist said nobody in the accounting department is here. She didnt know if they were supposed to take my payment but said she would anyway and gave me a receipt. Not once did this company let me know our account was being sent to a collections agency nor did they explain what it meant to be referred to an attorney. I have paid my dues with lump sums the same way since 2019, and now all of a sudden when I am trying to pay it they refused to apply my payment to my account and in return are charging me at least 300 plus in fees. Is this why they refused to take my money? They wouldnt be able to charge over 300 in fees if they did? 
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 05/06/2025

  Good afternoon,

  AMG sent statements on 02/05/2023, 03/13/2024, 06/05/2024, 09/06/2024, and 11/08/2024 along with giving the option of signing up for E-Statements. *** also sent you a delinquent notice on 08/06/2024, 09/04/2024, 10/03/2024, and on 11/05/2024 before your account was referred to the Associations attorney in accordance with the State property code and your Associations collection policy. You have not made a payment since April 11, 2024. It is a homeowner's responsibility to make sure payments are made on time. Your homeowner portal also has options to set up an auto payment to avoid delinquency. You were advised on the phone 03/13 your account was turned over to an attorney and also advised when you dropped off the ** on March 28 in person. Every effort on our part was done to ensure you were notified an assessment was due even placing a reminder in the community newsletter which you opened on 06/27/2024. 

  Have a great day, 

  AMG

   

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and closed on our home on 10/02/24 and our title company sent two different checks (in the same package) to *** who manages our HOA. The first check was for $250 for our transfer fee a second was for $53.55 for our quarterly dues. *** cashed the $250 check immediately and claimed they never received the $53.55 check even though it was in the same package as the transfer fee check. We were unaware of this missing check until *** contacted us in late November about it and then proceeded to charge us a late fee of $25 on 12/01/24. At this point, we contacted *** to inquire and contacted our title company. Our title company overnighted a second check on 12/05/24 and on 12/12/24 we contacted *** to inquire status of this check. As of 01/03/25 the check still had not been posted so we contacted *** again. *** claimed they had not received a check so a third check was overnighted and then tracking showed it was delivered on 01/07/25. On 01/08/25 we received a response from the deliquency team at *** informing us that if they received payment within 2 weeks they would waive the initial $25 fee from 12/01/24. Evidence attached. Because the check was delivered the day BEFORE the deliquency team sent the email promising the waiver, they should have waived the fee from 12/01/24. Instead, they took several weeks to process the check and charged us yet ANOTHER deliquency fee on 02/01/25. Once they FINALLY cashed the check on the 02/06/25, they waived the fee from 02/01/25 but would not waive the fee from 12/01/25 despite email proof saying they would take care of it if payment was received within two weeks, which it was. Additionally, they cashed the second check that was sent on 12/05/24 which was now voided because a third check was sent so charged a chargeback fee of $30. They said it was our fault for sending multiple checks even though we kept getting charged deliquency fees and despite it taking them about 2 months to cash the check.

  

  Business Response

  Date: 04/08/2025

  Good afternoon, 

  Can you please provide an address so I can look into this issue? 

  Thank you,

  ***** Mercado 

  President of ******************** AMG 

  Customer Answer

  Date: 04/10/2025

  Complaint: 23176501
  
  I am simply responding to the message that was sent requesting our address. *********************************
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 04/11/2025

  Good morning,

  Thank you for providing your address. After looking into your account, you have a 0 balance. All fees were covered by the title company. Is there any additional information you would like to provide regarding your request for a refund?   

  Have a great day,

  AMG

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a property in ******************** Master Association (SRMA), managed by Alamo Management Group (AMG). I moved from that property 2 years ago and keep it rented. I never received any bills from **** and I forgot to make my HOA due payments. That is my mistake.I never received an email, phone call or letter from either SRMA or AMG. I happened to notice that my account had been sent to an attorney for collections simply because I logged into the home owner portal one day.For the last 4 weeks I've been calling and emailing multiple times every week trying to settle my account. *** and their attorneys (*******************************) have so far been unable to accept payment, and in the process have redirected me, erroneously, to another attorney firm (*****) which - as it turns out - had nothing to do with my account.AMG had the wrong forwarding address on file for me. They claim they sent certified letters. But the address they sent to was in ****** - I do not live in ******. If these were certified letters, why did they not try my email or phone (both of which they have on file) when the certified letters were undeliverable?AMG never called.AMG never emailed.They are unwilling to accept any responsibility. All I ask is that they allow me to settle my accounts, either through them or their attorney. After 4 weeks, they still have been unable to allow me to pay my accounts. They could simply take accountability for their mistake by changing my status in their homeowner portal so I can pay. But they are unwilling to. And their lawyer firm is not returning my calls. I have left over 10 voice mails at *************************May I please pay my bill, please?

  

  Business Response

  Date: 03/21/2025

  Good morning, 

  Thank you for reaching out. *** is not a collection agency and does not reach out to remain in compliance with the Fair Debt Collection Act. When we onboarded the Association, we use the information that was provided to us during the transition. It is the homeowner's responsibility to ensure their assessment are paid. During the transition we sent out multiple communications to inform homeowners of the transition. We would like to look into this matter. If you could please email me at *****************************************************************. 

  Have a great day,

  AMG

   

   

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Texas law and my communities governing documents have been violated by ***. *** has acted outside of the jurisdiction given to them. The contract states we are to have a minimum of 3 board members, we only have two currently. That have not been proven to be legitimate.Once the community was built out *** hasn't allowed a members meeting at all. From all communication prior to **** ******* taking over we had zero board members. We were slated to have a meeting to elect board members prior to ****, but the meeting was canceled. **** sent out an email in November stating we now have two board members, however we never had a meeting to discuss this matter and vote. I reached out to **** directly who informed me that one member was appointed by lennar (she had no records to produced showing this) and the board member had no recollection of ever being appointed/nomination. The second board member **** from *** appointed herself due to lack of applicants for the position. She stated she appointed the board member as she did not want us to default on our contract and the *** be dissolved resulting in the state taking over. **** and *** do not legally have the right to ************* ********** next concern would be that the intent/agebda for the special meeting conducted in November was not disclosed to members prior to the meeting being conducted.We have had no meetings to allow the members to elect a board.Member/s were appointed by Alamo Management Group. Violating the Contract.Meeting are being canceled not allowing the community to have a voice. The agenda for the recent special board member meeting was never disclosed.The contract has never been fulfilled as we do not have the board members needed to uphold the HOA.The previous assessment change was not conducted in good faith as the current board is not legitimate, and does not represent the community accurately.

  

  Business Response

  Date: 12/26/2024

  Good morning,

  AMG is the management company for the Association and does not control the number of Board members. After reviewing it appears an annual meeting was conducted in October where only two homeowners expressed interest in the Board. Since only two members responded a vote of acclimation occurred. This means the two candidates are automatically elected to the Board and one seat was left open. I see a call to serve was sent out on 12/5/2024 with an expiration date of December *******. During the developing phase the declarant is able to appoint and remove Board members until generally the 75% built out phase in which a homeowner is to be elected to the Board depending on how your governing documents read. If only two members have expressed interest in the Board the Association should continue to solicit candidates which is occurring. If you have further questions, please reach out to us at *************************************************************. 

  Have a great day, 

  AMG

   

  Customer Answer

  Date: 12/26/2024

  Complaint: 22723929

   

  I am rejecting this response because: No meeting of the members has been conducted to vote on a board or approve volunteers. Every meeting that has been scheduled was canceled prior to happening by AMG. 

   

  In previous communication from the community manager we never had a single board member.

   

  Once **** took over as the community manager she sent out communication stating we now have 2 board members. She had informed one was appointed by lennar. The other board member **** stated she appointed herself to keep the community on track. The 1st board member according to **** was unaware they were ever appointed to the board, and the second was appointed by **** to keep the community from defaulting on the contract. **** nor AMG has the authority to appoint a board member. 

   

  Regardless of lack of volunteers prior to meeting a meeting should still take place to allow the community to have a voice. 

   

  ******* with AMG has furnished a sideshow from Nov 1st 2023 that shows ******* on a **************** Results" section. No mention of ******** is in this slide show. 

  ******* does state that Gabbi was appointed to the board after this date and claims the current board has the authority to appoint other board members. Which would mean ******* appointed her. No proof has been furnished of this. 

  The special meeting of the board raised dues 200% in Novemeber, but the current board is not legitimate as it stands due to the contractual agreement stating we have to have a meeting of the members to elect a board, and every one that has been scheduled was canceled prior to by AMG. 

  I would request the recent assessment change and budget be reversed until a legitimate board is elected by the members. 

   

   

   

  Regards,

   

  ******** ******

   

   

  

  Business Response

  Date: 12/26/2024

  Good morning,

  Thank you for your reply. In order for a meeting to be held a Quorum must be met. I believe you have been emailing with a ******* ******* who has explained this. If a quorum is not met a meeting can't take place according to property code 209 which supersedes your governing documents. A special meeting agenda was also sent out prior to the meeting as logged in our system. Again, your complaint was already being resolved by our leadership please follow up with ********* email should you have any further questions. 

  Have a great day, 

  AMG

   

  Customer Answer

  Date: 12/26/2024

  Complaint: 22723929
  
  I am rejecting this response because: You have no way of knowing how many members plan to attend meetings. When emails are sent out in reference to a meeting you do not supply an option to attest you will or will not attend the meeting. *** is still overlooking the fact they have acted outside of the law by appointing a board themselves. The association should have been left as is until the member meeting was conducted to elect a board. You have never given the community the opportunity to have a voice.

  The *** home owners portal demonstrates in itself that a members meeting has never been held, and no elections have been performed. 

   

  ******* has not responded to the emails I last sent her. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against AMG Property Management. I'm a homeowner in the Alamo Ranch Subdivision *********************************AMG was recently terminated as the property management company for my HOA. However, their website still allows homeowners to purchase goods, such as gate key fobs and RFID tags, which provide access to our gated community. I submitted a $70 payment for two-window RFID tags (order #*****) through their website. Shortly afterward, I received an email indicating that *** was no longer the property manager for my HOA, despite processing my payment.Despite my attempts to contact *** via several emails and two telephone calls, I have yet to receive my funds. *** has continued to accept payments despite no longer being authorized to manage our community, which is both misleading and unethical.I am requesting the immediate return of my funds. I urge the Better Business Bureau to investigate this matter and hold AMG Property Management accountable for their actions.Thank you for your attention to this serious issue.

  

  Business Response

  Date: 12/09/2024

  Good morning,

  AMG will issue any refunds received for FOBs from accounts we no longer manage. Please email us at ********************************* so we may resolve this issue. 

  Have a great day,

  AMG

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rental property in ********** Community in *******, which *** manages. I created my login and updated the mailing address when I bought the house.Somehow, *** sent the invoices to my rental address, which I have yet to receive as my mailing address differs. *** added late fees totaling $163.50. When this came to my notice, I immediately paid the *** fees, but not the late fees. After multiple phone calls and leaving voice messages to ***, I finally got an email response email. I was asked to submit a waiver form when I explained the issue. I was reluctant to submit it as the problem was not my fault. Out of courtesy, I went ahead and submitted the form and I received a message that my request is denied. Further, the email states they plan to send this for collection.I'm so tired of this company that can't manage a simple issue for months together. I'll share this experience with the community to inform them of this company and its operating standards.

  

  Business Response

  Date: 11/20/2024

  Good afternoon,

  
  Thank you for reaching out. It appears the address was updated in the portal only and not in our main system. To ensure all records are accurate, please contact the management company directly to update your address.
  You can email me at ************************************** and I will be happy to assist with getting this resolved promptly.
  Thank you for your understanding.
  Best regards,

  AMG

  Customer Answer

  Date: 11/21/2024

  Complaint: 22338697
  
  I am rejecting this response because: They admit it is their mistake or issue not to keep the portal and main system in sync. How can a customer be penalized for that? Further, I called their telephone number multiple times and left numerous voice messages. They never pick up their phone. They emailed me at their leisure, asking me to submit a waiver form. I didn't want to submit that as it was not my mistake, but later I submitted a waiver, and they rejected the waiver application. We lost a month or so during this follow-up, and they charged me a late penalty again.
  
  They cannot charge the customer a penalty fee for their issues or mistakes. I should get the late and admin fees they charged me because of their mistake.

   

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 11/21/2024

  Good morning,

  
  Thank you for reaching out to us. Please note that homeowners cannot manually change their address in the system. At ***, we have dedicated call centers where all calls are answered, and any missed calls are promptly returned.
  We value your feedback and would like to learn more about your experience to understand what may have occurred. Please contact me directly at ************************************* so that we can work together on resolving any issues.

  
  We are here to assist and ensure a smooth experience for all homeowners.

  
  Best regards,
  AMG

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent company that has committed theft against my neighborhood. They have refused to produce our bank statements and refund numerous homeowners that left their auto-pay on following our contract termination. They provided us with no documents after we fired them and they refuse to respond to emails requesting our information. This will be going forward with legal council, as they already have neighborhood suing them for missing funds. This is the final opportunity they will be given before we move forward with legal action. They also used a fake company that exists in name only to destroy our common area and pilfer our bank account for $40,000. They violated our contract numerous times and continued to run up thousands in late fees by never paying our ***************** on time. This is the tip of the iceburg with this fraudulent company which is run by a former ************* Residential employee. This company has found themselves in an *** investigation due the employees embezzling hundreds of thousands of dollars from various subdivisions.

  

  Business Response

  Date: 08/08/2024

  There is no truth to the alleged allegations and defamation being stated by this complaint.  

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family own more than one lot in our hoa. The hoa covenants state that if more than one lot is owned, then the owner pays one bill. I have been triple billed since AMG took over the property association management. I contacted them in January 2024, and was told it was fixed. Im now receiving deliquency notices since June. I have contacted AMG multiple times via phone and email in the past 4 weeks. I can not get past the person at the front desk. They simply send an email to accounting and tell me to check back. But Its never fixed. AMG has cashed the July semi-annual check, but I still cant get the errors from January removed. I am currently out of town caregiving for my elderly mother with pneumonia. I need to get this fixed and able to care for her instead of having to track this down.This is simple fix, and I would appreciate your help. Thank you.

  

  Business Response

  Date: 08/08/2024

  Please reach out to ************************************* so I can look into this and correct any issue. Thank you. 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ********** development in *******, TX and AMG Association Management is the management company for our community. I have complained to them several time since we moved to the development in February *************************************************************** front of the community club house after trash pick up. Trash pick up by the city of ******* is on Monday's and as of today (Friday, June 28, 2024) the trash cans are still on the street. This is normal for them to do this and not an exception. Despite my complaints nothing is done to resolve the situation in the long term only temporary corrections. Phone calls are not returned and the property manager is never available to speak with.If a homeowner did this they would receive warnings and eventually a fine. AMG should not be in this business if they are not going to provide the services they are contracted to do so. If others are considering using AMG, please be aware they do not deliver the services contracted in a timely manner and they are not responsive to complaints. They just give excuses and false promises to correct the issue.

  

  Business Response

  Date: 08/08/2024

  AMG has worked with the ****** services to correct this issue. AMG is not responsible for bringing in the trash cans but does run oversight of the vendor who has been warned about this. 

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/11/24 The amount of $147.00 was paid for HOA quarterly fees, including 2 $25 late fees. We moved into our new home Feb 2024, their HOA documents provide do not specify payment amounts or frequency. All that is provided is the information to register on their site, once registered the site information also does not specify payment amounts or frequency. I have not received notices by mail what and when the quarterly payment should be. When I checked my account again I had already incurred a late fee of $25. I have tried calling and emailing with no response and have since incurred another late fee of $25. The site, www.alamomanagementgroup.com, says they are BBB certified but I have not found their credentials on the BBB website. They have ****** reviews stating this and more is also happening to other customers. I would like a refund for the $50 late fee, they have not tried to resolve anything.

  

  Business Response

  Date: 06/13/2024

  AMG sent a notice for assessment on 03/13/2024 and on 06/05/2024 for your quarterly assessments. The homeowner also signed up for her portal on 02/09/2024 that has account balances posted and where an auto payment could have been set up. On the first page of the homeowner portal is also a dues reminder. AMG has taken every step to communicate the assessment frequency and payment amount.