ComplaintsforBerkshire Hathaway HomeServices PenFed Realty

• Initial Complaint

  03/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 03/02/2023 we were practically "forced" to close on the sale of our ***** home and lose $2,329. The loss is based on our realtor not properly defending/representing ** and/or explaining how money would be allocated when our home was sold. On many occasions we discussed and agreed that we would contribute up to $10,000 in seller contributions.On 03/01/2023 when we received the closing statement advising how money would be allocated, a total of $12,329 was documented as being contributed by us. We expressed this concern to our realtor who told us it was too late to fix and we would lose out on selling the home. When we pressed the realtor for action she advised that if she was not able to get the buyers to reduce the contribution amount, she would cover the cost. The buyer refused to reduce the amount and then the realtor refused to follow through with her commitment.

  Business response

  03/21/2023

  To Whom It May ******************

   

   

   

   

  The offer was received late on February 2, 2023, and reviewed with the sellers on February 3, 2023.  The offer included terms for the seller to pay for a title policy ($2,329), a one-year home warranty and $10,000 in additional closing costs assistance for the buyers. I provided the sellers with an Estimated Net Sheet reflecting all of this.  We negotiated with the buyers and obtained a higher sales price and then executed the contract. 

   

  The sellers closed the sale on March 2, 2023. I was paying for the home warranty. I never agreed to pay any of the other seller's expenses. The wife seemed to be pleased and was complimentary. The husband took the position that he did not want to pay for the title policy even though he had agreed to do so. The buyers were not interested in making any changes to the transaction. The title company spoke to the sellers, and they proceeded to close. At all times I communicated with the sellers and had no reason to believe that there was any misunderstanding prior to the husband's complaint.

   

                                                                                                           *****************************

  Customer response

  03/21/2023

  Complaint: 19530397
  
  I am rejecting this response because:

   

  The response is ignoring the clear, documented communication from the realtor that they would cover the title policy. 

   

  The maximum seller concession was to be $10,000. This would include everything. We were "forced" to pay $10,000 and the cost of the title policy.

  
  Regards,
  
  ***************************

  Business response

  03/30/2023

  I have once again reached out to the agent to discuss this situation and am attaching her response.

   

  Thank you,

  *********************************

  Customer response

  03/30/2023

  Complaint: 19530397
  
  I am rejecting this response because:
  
  The response from ****** advises that "allegations are unsupported by any evidence." That is not true. Evidence was provided in the original Better Business Bureau submission and attached again to this communication. 

  
  

  Specifically, ****** advises:

  • "I'm working on it. If they agree, they would have to bring more money to the table to close. If they can't pay that amount, I would have to see if the other Realtor would pay it. If not, I can pay it."

  Regards,
  
  ***************************

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