We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Taco Cabana Corporate Office

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Taco Cabana Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Taco Cabana Corporate Office has 102 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order did not include most of my items. It was missing the large ****** *********, the ************** sour cream, and tacos. Resulted in over half of the order missing and still having to go out to dinner at a different location in order to be filled.

      Business Response

      Date: 03/21/2025

      Good morning,

      Thank you for reaching out. I do apologize items were missing from your order. I do see a partial refund was issued on 2/25/25. Please review your bank account as was refunded almost a month ago. Thank you. 

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The food is great. The location Manager ***** is not. This person does not understand customer "service".In response to an incorrect drive through order (2 tacos) they gave me 1 of the wrong type. The I went inside the store cashier got me two new tacos. The mistake I made was to ask for a refund as well - I had been there about 20 minutes.The manager ***** argued with me about the $4.27 refund. She finally refunded my money, walked up to my bag on the counter and took out one of my tacos, saying I had only paid for one taco, so I only get one. I was shocked. In fact, I paid for two tacos as I do almost every day. I have no idea what she was thinking. This was theft.***** became hostile and aggressive, and then refused to tell me her name, refused to give me franchise owner information or even the corporate guest relations number. She then disappeared into the back and would not come back out.This is the worst customer interaction I have ever had. I have attempted to contact the corporate guest relations team. I hope the reason I have not hear from them is because of the holidays.

      Business Response

      Date: 01/14/2025

      Good morning, 
      Thank you for bringing this to our attention. I do apologize that you were treated this way. Please send a photo of your receipt to ******************************************** so we can reach out to leadership at the location you visited and further assist you. Thank you. 

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to taco cabana at ***************************************************************************, I placed an order at the driver thru, the Manager handed me my big red, he didn't put the lid on correctly so the drink spilled all over the inside of my car, I asked the Manager for a new drink and he got mad and started cussing, he yelled you Fucken spilled the drink!!!! he was a total jerk , was unapologetic, was very unprofessional & standoffish, I asked for his name and he refused, he had a really bad ATTITUDE, he should appreciate that I went to his restaurant and show some GRATITUDE! I request to speak to the owner of this Taco Cabana or someone from the Corporate office!

      Business Response

      Date: 11/07/2024

      11/4- received complaint and escalated to the Operational Leadership Team for review, coaching and training of employees. 

      11/4- Reached out to Guest to apologized about the poor customer service and the lack of attention to detail. Left message.

      11/4- Leadership Team made contact with guest on appropriate resolution. 

       

      Customer Answer

      Date: 11/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/30/24 @ 4:11pm I went in to place an order for 3 beef tacos, ** quesadilla , plain fries, ************** medium pico and a nacho. We received our number and sat down waiting for our order. There were a Hispanic couple sitting and eating when we order and me and my son. Moments later an Hispanic family of 4 came in to order. As my son and I sat there waiting on our order, the family that came in after us began to receive their order as they were dinning in. I noticed it was taking a while so I asked the employee (*******) that took my order how much longer, by this time it was 4:50pm. She rushed to check and came out with my order at 4:55pm. I checked my order to make sure everything I paid for was in the bag. Low and behold I was missing the quesadilla and the medium pico. I went to the register and stood there another 5 to 6 min while your staff stood in the back playing as if they shouldn't be watching for customers are assisting the customers that were in your establishment. Another customer came in as I was standing there and he decided to leave because the wait was to long just to place an order. I noticed a young lady standing at the drive-though, I said excuse me twice no one answered. I repeated excuse me again , and the drive-though person YELLED at me and said I AM BUSY. I said excuse me!! She later to find out she is the person YOU hired to manage the store *********!! She WAS so Rude so so RUDE to me and then **** ( blonde head heavy set boy) comes from the kitchen to also argue with me and called me out of my name. I was the ONLY Black person in that store and I felt discriminated against and will absolutely take this complaints and treatment about your upper management level. I will make sure that her very poor customer service and **** never treat another person that visit that store in **** get the same rude and poor service that they offered. I have NEVER been so embarrassed in front of the people in the store and my son!!!

      Business Response

      Date: 11/10/2024

      10/31/2024-Received complaint from guest. Escalated the concerns with accuracy, customer service to the Operational Leadership team for further coaching/training of employees. 

      10/31/2024- Apologized to guest and confirmed that a refund had already been initiated for guest at the store level. 

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went though the drive thru on Friday 10/25 at 7:30 am I ordered 3 plate eggs Mexican and received my order at 7:37 am. This order was for me and my coworkers, when my ********** sent me a picture saying I have this plastic on my eggs I apologized of course because I bought the breakfast then he mentioned this food looks good it was just a piece Im still eating it minutes later I hear him chocking it was plastic all over his food I ate my plate I did find a couple of small pieces of plastic I did eat my plate first but didnt think nothing of it. Now the last plate we had to throw away. This is a safety hazard my ********** could have been sent to the hospital. At 8:27 am I called taco cabana and complained the lady on the phone she sounded like she could care less and only said if you want to come back and well do you order again Im at work I cannot be leaving. I did tell her to check the cheese eggs or pico she then said in a laughing voice like I said come back and we will redo your order. I spent $21.08 and this could have sent my coworker to the hospital the restaurant lady was very unprofessional and cared less about the situation. Will be reporting this to the Texas ***************************

      Business Response

      Date: 11/07/2024

      10/30- Complaint received and escalated immediately to the Operational Leadership for coaching and training of staff.

      11/4- Communicated with guest and apologized about the poor customer service received along with the concerns on cleanliness/sanitation. Guest was refunded for her order. 

    • Initial Complaint

      Date:09/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TACO CABANA IH 45 & ***** (234)**************************************** ************** Order # ***************** Customer Name:****** ********* ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 1:57 PM, TODAY (THURSDAY, 9/19/2024)Deliver To:5254 Fairgreen ******* ************** On 09/19/2024, I placed a delivery order for lunch @ 12:40 pm with delivery time of 1:57 pm. 1 x Loaded Fries1 x Loaded Fries with Carne Asada (1 x $4.99)=$4.99 1 x No Guacamole 1 x MTN DEW MAJOR MELON Rum Punch1 x MTN DEW MAJOR MELON Rum Punch (1 x $3.50)=$3.50 1 x MTN DEW MAJOR MELON Rum Punch1 x MTN DEW MAJOR MELON Rum Punch (1 x $3.50)=$3.50 1 x 11. 2 Cheese Enchilada Plate(1 x $9.39)=$9.39 1 x 2 Flour Tortillas 1 x Refried Beans, 4 oz 1 x Rice, 4 oz 1 x No Guacamole 1 x 20oz 1 x Sweet Tea 2 x Salsa Roja (1 oz)SUBTOTAL$21.38 DELIVERY CHARGE$5.99 SERVICE FEE$1.00 TAX$2.34 TIP$3.21 TOTAL$33.92 Thank you for ordering with us.Order placed at 12:47 PM However, the order had not arrived by 2:00 pm so I called the Taco Cabana on ***** & 45. I asked about the order and was told no one picked it up so told him to cancel the order. The representative said he would cancel the order therefore I cooked at home. At 3:52 pm, the delivery young lady rang my doorbell with the order. I told her it has been over 3 hours that I placed the order. I did not want food sitting that long and cold. She says you can take it .i repeated I do not want food that sat as it did and cold. She took the food back with her and sat in the car. To cover myself, I called the location to find out why they sent the order after I was assured the order would be cancelled. I specifically stated they are to credit my account $33.92 for the order. Why would I pay for food sitting for hours and cold?

      Business Response

      Date: 09/30/2024

      9/20/24- Complaint was received and reviewed by the Operational Leadership Team for coaching and training opportunities. Order was refunded for guest. Contact was made with guest to apologize about the lack of customer service with delivery times and accuracy. 

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *********

    • Initial Complaint

      Date:09/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a delivery order from Taco Cabana on 9/15/24 that I never received. When I called the restaurant (#***), I talked to ****** who said there was nothing he could do and to contact Door Dash. The text message I received for the order showed the driver was with ***** not Door Dash. I had already called the driver with no answer and texted the driver that I did not receive my order with no response. The order was $74.40, and ****** refused to cancel the order or to assist me. I requested a FULL REFUND of my order, including the tip I paid for the delivery driver. I also used a 25% off discount for the order that I want restored. How can Taco Cabana claim no responsibility for an order made on their own app?

      Business Response

      Date: 09/26/2024


      9/16/24-Issue was reviewed and forwarded to the appropriate Operation Leadership team for training and coaching. Order was refunded for guest. Call placed to guest and apologized for ******************** was returned back to guest through her account. 

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They missed an item in our order. We ordered thru drive thru at location **********************************************************************************. They person taking our order either could not hear us or she didn't speak English. They forgot our sopapillas and the taco and flauta that comes with that cabana sampler. Called back to ask for credit for items missed and manager did not speak English well so there was a lack of communication and she said she was not able to credit our card because they give no refunds. So I tried calling corporate office and have not received a call back.

      Business Response

      Date: 09/09/2024

      9/6/24 Complaint received. Concerns regarding order accuracy and delay in communication for a refund were reviewed and escalated to the Operational Leadership Team for coaching and training opportunities. 

      9/6/24- Apologized to guest for the service received. Invitation to return to the store was offered. Gift card was also sent as compensation. 

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid extra for the larger meal combos. I did not receive my accurate meals. I made several attempts to reach a manager. I was forced to leave multiple voicemails. I never received a return call.I presented in person to speak face to face with the manager. I was told she was busy and that she would call me back. I left my contact number. She still didnt call me back. I called and spoke to a young lady pretending to be the manager who stated their phones had not been working. I asked what happened to my multiple messages. She told me they got deleted. I asked but she refused to provide me with the general managers number. I asked for the corporate office contact information. She told me they dont have a corporate office. I asked for owners number. She then placed me on hold and never returned. I held on the phone for over 20 minutes and then she hung up on me. At this point, its a matter of principle. I feel robbed and disrespected. I want my money back and the manager to be retrained to provide proper customer service.

      Business Response

      Date: 08/28/2024

      8/23/24- Reached out to guest for additional information and apologized about the concerns expressed in her complaint. Escalated her concerns around customer service, accuracy and delay of communication to the Operational Leadership Team for additional coaching and training opportunities. A Gift card (in the amount that was spent) was sent to the guest as compensation for the inconvenience caused on 7/15. 

       

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to store #***************** *****. order # ****** 6/18/2024 This is the 2nd time at this location & last, the people working are rude & don't seem to understand the prices or ***************** The worker was telling us it's Happy Hour but charging regular prices. Ordered ************************************* I was the only customer in the ********** took 15+ minutes to get my order & after i got it the taquitos were over cooked & burnt, but did not want to wait for another order as long as the first one took. The complaint is the restrooms are unusable, they are filthy, dirty, f**** around bowl. The womens handicap toilet did not even have a seat on it, there was toilet paper all around floor. I did not complain to management because it was the same way 3 months prior & it wouldn't have done any good as this is a health *************** issue with no toilet seat, especially for a handicap customer. This store needs new ***********************************

      Business Response

      Date: 07/10/2024

      6/24/24 Guest complaint was received and reviewed. Information was sent to the Operations Leadership Team to review for coaching and training opportunities around cleanliness, food quality, customer service and awareness of Happy Hour details.
      Happy Hour is currently  Sunday through Thursday 3-6pm.
      Called Guest and left msg.
      7/5/24 Email sent to Guest to apologize on behalf of Taco Cabana and review her concerns and further assist with her refund request.  

      Customer Answer

      Date: 07/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    Taco Cabana Corporate Office is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.