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Find a Location

AAA Texas has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    • AAA Texas

      11075 IH10 West Ste 309 San Antonio, TX 78230

    Business ProfileforAAA Texas

    Roadside Assistance

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11075 IH10 West Ste 309, San Antonio, TX 78230
    BBB File Opened:
    4/6/2021
    Years in Business:
    23
    Business Started:
    3/1/2001
    Business Incorporated:
    4/5/1996
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • AAA Texas, LLC
    Business Management
    • Mr. Robert Bouttier, President/CEO
    • Mr. John F Boyle, Vice President/Director
    • Mr. Raju T Varma, Vice President/CFO
    • Mr. Armijo Chris, Manager
    • Edward Gallegos, Manager
    Contact Information

    Principal

    • Mr. Robert Bouttier, President/CEO
    • Edward Gallegos, Manager

    Customer Contact

    • Edward Gallegos, Manager

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    We had a flat tire in *******, ** and called AAA to utilize our towing benefit. We were then transferred back and forth between AAA Georgia and AAA Texas for more than 2 days trying to get the tow set up. After we finally got the tow set up and towed away for repair, about a month later we received a bill over $100 despite the tow supposed to be covered by our long-distance tow benefit. We disputed the charge and was told that AAA was investigating the issue. Instead of reaching a resolution we got threatening letters saying that they would cancel our account and send us to collections if we did not pay the incorrect charges. We have since paid the bill so that it would not impact our credit and account status but this is a blatant breach of contract and aggressive/illegal business conduct.

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Will E

    1 star

    07/18/2024

    I was a AAA roadside assistance customer until today when I attempted to fill out an online form to get a quote for *************** I was still in the process of filling out the online form in the privacy of my home when a AAA representative called me on my phone. I asked why did I get a call before even completing the online form and told the rep that was weird. The rep said he was sent my information and did saw that i wasn't finished. I told the rep I wasn't comfortable with this call and how were they able to do that and I didn't trust their phone call.The response was that AAA is a hundred year company and if I don't trust AAA then don't buy insurance from AAA and hung up the phone. 1. I think it was a rude attitude on display with little professionalism .2. I took valuable time to attempt to check out the insurance side and then had my time wasted.3. AAA took the liberty to impose on me, while I was there online, to make an uninvited cringy sales call that I hadn't scheduled time for in advance.4. The rudeness was enough for me to cancel my roadside assistance membership after 4 years and not attempt to get an auto insurance quote.5. If I wanted to speak with a AAA representative, I would've called AAA.They need negative stars just for this type of rudeness.

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