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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They did our roof and they did such poor work: the whole left side of my roof is cupping They did not seal or replace the flashing on the 2 dormer windows, they used scrapped shingles (old) and we now have a leak on the dormers fireplace and by the front door. We had an inspection on our home and the roof failed..They are refusing to make right what the inspection revealed. Now they arent taking our calls.Customer response
11/09/2021
Better Business Bureau:
She has threatened to *** us for defamation. We are retracting our review complaint. I am leaving the 1 star rating. I was hoping to warn others before they considered this business to repair / replace their roof. Even though, under Congress Law passed in 2016 for CFRA ( CONSUMER REVIEW FAIRNESS ACT).It is a shame that consumers can receive SUB PAR work but, be threatened BY THAT business for a less than prefect review. I just hope this business treats and services the next customer better than what we received.
We want this all behind us an move forward. Thank you for your consideration and offer to help us rectify this matter.
Regards,
Marco & *********************************
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Contact Information
5504 Bandera Rd Ste 308
San Antonio, TX 78238-1945
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.