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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In September 2023, my home in ********** Texas sustained damage due to a severe hailstorm in the area. I was approached and Texas Family Roofing, and went with their services for repairs. The total costs for repairs was ~$20k. This was paid via a combination of insurance and the deductible. Texas Family Roofing accepted full payment, and I was under contract. They completed the job partially. Once they received the second (depreciation) payment, they went completely rogue. I called and texted several staff members over the course of 2 months, and they would not respond. They have wrongfully accepted payment for a service they did not complete, and it seems they may not complete it. Additionally they have overcharged me for items they did not let me know about, and should have supplemented. The excuse was something along the lines of its in the contract, and we lost one of our supplementers, let me talk to my supervisor to resolve this. After this conversation I could not get a hold of them for 2 months.Business response
04/04/2024
BBB, Im aware of the complaint and working on reviewing the contract in our systems. Unfortunately, the gentleman that was working on ******************** project was disconnected from our system, so, when **************** was reaching out to him, the messages were getting lost in our system with no notifications.
Fast Forward to Feb 29, *************** has been in contact with ****** our Production Manager to resolve the issues of any uncompleted work and also make sure the billing is properly executed. We will work diligently to resolve ******************* issues. My apologies for any misunderstanding and we will make it "RIGHT" for ***************.
Once again this was our fault for failing to communicate, but we will resolve his issues in a timely manner.
My Apologies
*******************
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Contact Information
3623 E Evans Rd Ste 111
San Antonio, TX 78259-1873
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.