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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
************************* owner of Titan Roofing replaced the roof on my home and surrounding structures.The work that he provided was very poorly done and now experiencing water leaks, I have reached out to him numerous times and he has not made any attempt to resolve these issues. I got a second opinion and the contractor stated that to complete the repairs will cost $27k. Gaskets are missing between the sheet metal causing leaks, flashing missing on the house causing water leaks inside the home as well. The other building were not properly done sheet metal screwed onto rotted out metal braces.Business response
10/06/2023
This roof has been completed. A new Galvalume standing seam metal roof was installed on the main structure and corrugated metal was installed on other structures with a water proof underlayment installed over the deck. It is difficult to believe that the cost to repair "water leaks" from a new metal roof installed is 27k when the the whole project cost as much. This customer is essentially saying he wants an entire new metal roof installed at the same cost over "water leaks" and that complaint on the surface doesn't seem to be fair. I'm willing to send out our metal roofing ******* to inspect these leaks and ascertain the extent of this complaint and document these areas with photographs and possibly fix the areas of concern for this customer. I don't think taking the advice of a competitor who claims an entire new metal roofing system be installed is the solution, it seems he's just trying to sell a new roof and it's easy to claim my work is the cause.Customer response
10/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
21750 Hardy Oak Blvd, Suite 102
San Antonio, TX 78258
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.