Business ProfileforSan Aerobic

On March 24, 2021, I paid San Aerobic Septic Company $500 for a two-year septic maintenance service contract. My customer ID Number is 18, ********************** contracted with us to perform maintenance on our system every four months. The first visit was March 24, 2021. San Aerobic came out as agreed upon, until their last visit on August 8, 2022. This technically would be for a July 24th visit according to the contract starting date.San Aerobic has not made a maintenance visit since August 8, 2022, thus breaching the signed contract between us. I alerted them to the breach of contract by email on January 17, 2023 (for maintenance overdue the previous late November, or early December 2022.)My emails were unanswered for several weeks. I then called the office manager, ******, on February 6, 2023. ****** apologized for the missing maintenance visits and scheduled a visit for February 9, 2023. We also verbally agreed that the contract would be extended until June, 2023 (instead of March 2023) to compensate for lost visits.On the morning of February 9, 2023, the owner/technician called and cancelled his visit due to unforeseen personal issues. I waited for the office manager to call and reschedule, but it did not happen. I then decided to wait until the contract expired of March 24, 2023, to see if the company would follow through. I did not feel it was my responsibility to call the office manager yet again. Nothing happened.Upon the contract's two-year expiration date, I sent the office manager another email explaining that the contract was now expired and that I would like the refund due me. I also texted the owner/technician alerting him to my email. His response by text was: "Good morning *****************, let me read your email and I will get back to you shortly." I have not heard back from the owner/technician or his office manager since then.