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Customer ReviewsforC.A.M. Solar, Inc.
10 Customer Reviews
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Review from Mario R
1 star06/26/2024
Horrible customer service. It's all about the sale and once that is secured, the surprises start and you're stuck with ZERO customer service. If you're lucky to speak to a human about the only credible information you will get is that you called CAM Solar.I have had three interactions with the local office here in ***********. Always someone different but consistent zero customer service. My recent issue started in May. We noticed through the app that our panels (all 17 of them) were producing zero energy. We called CAM June 10th and told them about our issue. The app has limited troubleshooting options, they ran a test on there end (according to them) and was told my inverter was not working and needed to be replaced. They mentioned it was a warranty covered item and it should not cost anything. Initially when I asked the estimated time for repair, I was given a vague "when it comes in" response. They did generate a case reference number on June 10th and was told the inverter needed to be ordered and at that time they claimed they were about 3 weeks booked. I understood that it would be about a month before I saw any viable movement. They stated on their email that they would reach out with status updates, that was a lie. Since then, I have reached out to CAM local office in *********** to try and get any updates. I have yet to speak to a human. I get a voice-mail stating they are busy, leave a detailed message (which I do) and still waiting on a response/update. As of this writing, ZERO activity from CAM. When we initially inquired about the possibility of becoming customers, quite tge opposite experience. Apparently sales is a priority over existing customers. Additionally, I would think CAM would monitor their customers to advise them of any failures on the system. If we had not checked on the app, we would not have known we had a problem. CPS advises on outages, problems, etc, why not CAM? I am letting anyone know, stay away from CAM. Check BBB complaintsC.A.M. Solar, Inc. Response
06/27/2024
********************** called in on June 10th to let us know that his inverter was not working. We called SolarEdge to get a replacement due the hardware errors in the inverter on the same day, which we did let *********************** know. We have just received their replacement part from SolarEdge and have them in the queue with the techs to be swapped.Review from Chris M
1 star01/10/2024
Cam solar is responsible for my roof damage, said it would be 189 service charge if at fault..I had the insurance company and 3rd party inspect the roof..both said cam solar is responsible for the damages..cam solarncomes out and says squirrels are responsible...must be stupid cause if that was the case there would be alot of damaged roofs in town...the messed with the wrong guy..I know all about roofing and restoration...like wow squirrels?..these guys thunk we were born yesterday, now I have requested insurance info to *** them but they won't return calls...they will be ***d no matter what...warranty means nothing to them...u give veteran owned businesses a bad reputation..you should be shut down and and broke soon.C.A.M. Solar, Inc. Response
01/11/2024
The customer called in for a roof leak and we did send one of our techs out to evaluate. When the tech arrived onsite he found a squirrel nesting under the panels which he did take a picture of and he found several areas where there were p*** on the roof. He also took picture of the damage from the squirrels chewing on the roof. He did try to repair the area that was leaking for the homeowner with a flashing but the damaged area was much larger than the aluminum flashing could fix. He did let the homeowner know this at the time and we did send a report with all the pictures included.Review from Chris G.
1 star09/28/2023
CAM Solar is feeling more and more like a scam. Same as other reviewers say, they have the worst customer support. They never call back. My inverter is no longer working which means neither are my panels. I have 40 panels doing nothing on my roof. I have never felt so cheated in my life. Stay away from CAM solar. Hopefully there can be a class action lawsuit against them in the near future. Owner claims to be honsest and run a legitimate business, but I am not so sure about that.Review from Michael H
1 star09/19/2023
BUYER BEWARE! You may get good service when installing a new system, but good luck getting your system serviced when you need help!I have a large solar array that was installed by cam solar on my house in 2019. My inverter is bad, and although I thought I would get good service for warranty work, I am not having any luck getting my inverter replaced. It's been about 3 weeks since my last contact with the company. There is no direct way to contact cam solar either, since the phone number you call leads you directly to an at home receptionist who works for many companies and only takes your information but can't help you any more than that. Even those people are sympathizing with me not getting any service.Please avoid at all costs! There are many other beneficial options out there. Talk with a builder in your town who can give you a referral to a better company!Review from Fred A
1 star08/14/2023
For the third summer in a row, come on here we go again, this make every summer since install was completed that our inverter is having communication issues which means I not only have to pay for the solar panels at $459 monthly but also the electricity at an average of $400 plus monthly. Steer clear if you see a CamSolar salesman coming your way for the paint a pretty picture when they are selling the system, but then they drop the ball when it comes to customer service. I wake up like I am having a horrible nightmare and I am its called CamSolar. Now they have an answering service handling their calls, imagine that, they dont even have an office to answer. I called two weeks ago and left a message with their supposed answering service and have yet to receive a callback from camsolar themselves. What really ***** is this is the third year in a row an inverter goes down at peak season when we should be producing the most energy to help cover the cost of panels and installation. I hope to reach as many people who are looking into going Solar, if I had to do it all ver again well lets just say NO I would not which is pretty sad cause Im sure there are some good solar companies out there just not CamSolar.Review from Mark W
1 star08/04/2023
My solar panels, which are under warranty, have not been working for the past month. I live in *********** and have called the *********** area code phone number probably 5 or 6 times in the past several weeks. Every time someone answers but they live in another state. They will promise to connect me with someone local and say I will hear back in ***** hours. I never hear back from anyone. I'm extremely disappointed in this lack of customer service.Review from Manuel R.
1 star09/10/2022
My inverter was out for almost two months. I'd try and call but can never get through to anyone. I'd leave messages with no return call. I also e-mailed them and they are not responding. I just want to get reimbursed for the days my solar wasn't working. I'll never recommend this companyReview from Michael Intravaia
2 stars09/06/2022
Hard to get in touch with never answer phones or emailsReview from julio f
1 star07/20/2022
Cam Solar won't return my calls my system has stopped working emails calls they won't respond my next step is going to be a lawsuit hopefully they'll answer by Friday if not I won't have a choice but to take legal actionReview from David P
1 star07/11/2022
Since June 23, 2022, I have been trying to contact Cam Solar. I have called the numbers on their website and numbers that I had from when I purchased our system in 2011. I also sent emails thru their website. No answers received from either one. Their system is set up like a loop. The phone answering machine says try the website for fastest response. The website says call for service. Nothing works. Both the phone and website ask if you are a new or existing customer. Unfortunately I selected existing customer. They apparently do not want to deal with those that have their system. Our problem is that we had roof damage from a hail storm a few months ago. Our insurance company agreed that the panels would have to be removed and replaced for the roof to be installed. But at this point based on their lack of response and after reading the reviews and complaints on the BBB website for Cam Solar, we are reluctant to deal with them. We feel they cant be trusted and dont understand their A+ Rating and being Accredited with BBB. People need to hear back from a business when you call or email, but when they just flat out ignore you, you become suspicious of them and their integrity. When we bought back in 2011, they were very responsive and even a few years later when we had a problem, they called back promptly and fixed our problem. We are very disappointed in this company.**** P
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
6631 Topper Run
San Antonio, TX 78233-4024
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