![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforSouth Texas Solar Systems
![Revoked BBB accredited business](https://m.bbb.org/terminuscontent/dist/img/business-profile/accreditation/abseal-revoke-175__175w.png?tx=f_svg,w_175)
12 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mike W
1 star07/25/2024
They dont answer phone email and dont return phone callsReview from Rocky W
1 star07/10/2024
It took them about 5 months to start building the structure to hold the solar panels onto my property.Another month to attach the solar panels.Another 5 months to hook up the Solar panels to my electrical grid.During those 5 months I was paying for the Solar Panels while also paying my electricity bills.Now every other week my Tesla inverters produce 1/3 the energy they are supposed to because it takes a week for them to come out and fix the issue.I really wish South Texas Solar would help assist me financially.Review from Randy D
1 star02/29/2024
If I could give no stars I would. South Texas solar. Horrible now. ***** will be 3 years trying get a battery. First one wouldnt work cause they measured wrong. For my flood zone. Then owner ***** called and said that order a smaller ** chem battery but cause Covid there on back order. I keep trying get answers why still waiting on it. They told me that battery been discontinued now. Then just tried pass a smaller battery on me that came in. 10kw. When I ordered 17kw. Bad. Waiting on lawyer now.Review from Rachel M
1 star02/21/2024
My mother purchased and paid in full a Tesla Solar Powerwall two years ago and has not received it. She calls every month and is told they will pass along the message. Now they claim to not have received any phone calls. I am on the phone with ****** who says she cannot do anything to help unless she can get a hold of the owner, *************************.Review from Steven V
1 star02/06/2024
South Texas Solar failed to pay the contractor for fixing the damages they caused during the installation of a solar system on my roof. I contacted ***** (the owner) and offered to pay 1/2 of the costs. He agreed but then ignored the contractor and refused to pay him for repair work done in December 2023. The contractor stated he would put a lien on my home unless I paid the remaining balance - I then paid the contractor in full a total of ($2,000.00) and emailed the invoice to their Operations team, cc'ing the owner - requesting the company to reimburse me the costs I paid to repair the damages they caused. I am fully dissatisfied the quality of the installation, the damages created to my roof, ceiling of my home & how payment for the damages to my home has gone ignored. I do NOT recommend South Texas Solar to anyone going forward. I submit this complaint after repeated emails, texts to South Texas Solar in hope the reimburse me the amount they agreed to pay.Review from Lindsey O
1 star01/22/2024
I would highly advise you not to use South Texas Solar Systems. When we chose South Texas Solar Systems, we decided to get solar panels, 2 power walls and new breaker boxes. At the time, the power walls were out of stock so we knew we would have to wait months before the system would be up and running. After we signed, our sales rep told us that, even though they did not have the power walls yet, we should go ahead and get the solar panels on the roof while they had those in stock in case they had a shortage of those once the power walls arrived. We took his advice and they put the solar panels on our roof. Immediately after they went up, we started getting notices from the bank financing our loan that we needed to start paying our full monthly payments. We called South Texas Solar Systems to understand what was going on because the loan contract we signed says we would not need to start paying until ALL of the equipment was installed and we were clearly still missing our power walls and breaker boxes. They acknowledged that they should not have submitted paperwork saying work was completed to the bank and reimbursed us for the first 2 months of our payments. After that, they told us they would no longer be reimbursing us monthly, but would instead pay us one lump sum when the job was complete. It took another 10 months before work was finished and now they refuse to answer our calls and the owner has changed his email so we get a bounce back message. They still owe us around $3,500. In addition, the reason we chose South Texas Solar Systems was because they said they would do twice a year cleaning and inspection of the panels (for the first 5 years) and once annually for another 20 years (as a differentiator from other companies). The first cleaning was originally scheduled for Oct 30, 2023. They no call, no showed and we have not been able to get them to reschedule us yet to come out for a cleaning.Review from Gary M
5 stars12/05/2023
I did enjoyed working with South ** Solar, absolute professional and knowledgeable, answer all my questions with language everyone can understand....I have no doubt that I chose the best companyReview from Chris B
1 star07/11/2023
We 47k for a solar system and powerwall for our relatively small house which is only **** square feet. The salesman, *************************, indicated that during the summer months, the system would generated 110% of our power needs. There are only 3 of us living in the house and I travel a lot for work. Our power needs are small. That being said, we are still paying over 80 to 100 dollars a month for power. We had CPS come out and verify that the meter was reading correctly and it was. ****** indicated, verbally, that the system would generate at least 15/20 Kwh and it only generates 10kwh and it certainly doesn't generate 110% of our power needs during the summer. I've asked the company to come out and fix the solar panels or add additional panels at their cost, because of the promises and guarantees that were given. This is a deceptive sales practice and I am in the process of obtaining an attorney so that I can have the panels removed and/or refunded. To date, the owner continues to ignore my phone calls and any help that I have asked for.Review from Andy W
5 stars04/13/2023
We had issues with South Texas Solar not returning our calls and now knowing what was going on with our order for replacement parts but ****, one of their techs in ***********, was fantastic when he came out. He gave ** his direct number and was available when we needed him and was quick to make sure we got what we needed. I'm sure it would have taken several more weeks for us to get our panels working again without his help. I would give South Texas Solar two stars and **** 8 out of five so that averages out to 5 stars.South Texas Solar is lucky to have **** and they all need to model themselves after him.South Texas Solar Systems Response
05/02/2023
Thank you for the awesome review.Review from Briana M.
1 star09/13/2022
Having to file suit against them after they ignored attempts to resolve for over a year. Even had to file a complaint with the Texas Department of licensing and Regulations for contract violation and state requirement violations. Also with the Texas state Attorneys office. I highly suggest the reviewers and complainants do the same, as their experiences are basically identical to each others in deceptive business practices, deceptive sales, contract violations and failure to monitor or provide maintenance, among others. This company lies so badly, they really went around telling all the agencies that THEY purchases my turbines and batteries, for free. They didn't, I did and have the receipts of purchase for all. Avoid this company entirely because they clearly can't do hybrid systems, like they openly advertise and claim. They can't figure out a simple home turbine system, don't expect a commercial one from them. And monitoring? Lol no, they don't, they openly admit they have too many customers for that and rely on us telling them when something is wrong. Need a cleaning? Yeah they don't have enough staff for that part of the contract, but they can sub it out to a 3rd party service... if they ever answer the phone or reply to online service requests....
Customer Review Rating
Average of 12 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.