ComplaintsforIES Texas Solar
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had contracted with IES Texas Solar to install solar panels on my roof, and the loan was processed through ******************* IES installed the system in March 2023 and informed Sunlight that the system was properly installed and ready to go, but my utility company Centerpoint did not approve the install because it needed ATS switch. IES did not inform Sunlight that the system was not approved and was on hold. It took IES four months to come up with a fix, and the system was not properly with ATS switch until July 2023. In the meantime, Sunlight had started charging me monthly payments. I told this to IES reps, and they assured me that any payments charged by Sunlight before the system was approved and active, would be reimbursed to me by IES. Sunlight had charged me 3 times before the system was finally approved end of July 2023. When I reached out to *********************** to request reimbursement for those 3 payments, he initially agreed to get the reimbursements processed, but later stated that *****************************, the solar manager, had overruled the reimbursement. After months of haggling, ******* finally spoke to me in end of Feb 2024 and refused to take responsibility for the delay in getting the system activated, but stated that he would get me a partial refund to satisfy me. I have not heard back from ***** or ******* then despite multiple calls, texts, emails, and voicemails.
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Contact Information
1731 S San Marcos Bldg 936 Ste 105
San Antonio, TX 78207-7008
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.