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ComplaintsforPalm Beach Tan
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my subscription on July 29, 2023, during my last visit. I was unhappy that I was going to have to pay for August because I didnt cancel by the 25th because I was told I could cancel by the end of the month. However, I was expecting the August billing. When I saw ANOTHER charge for September, I called the business and said I had canceled. ****** said she had no record of the cancellation and asked if I had signed anything, which I did. She said she could not help me and said I would have to call ************* to see if they could help me (but she didnt seem optimistic). I called ************ and it was a voice mailbox. It gave me an email address also. I believe this is a scam and I want a refund for September.Business response
10/11/2023
Hello,
My name is ********************************* with Palm Beach Tan ************* servicing this individual location. I did attempt to reach out to our rep in the local area to update her on this open claim but did not hear back.
I am just confirming that this customer, *******************************, did reach out to us on 9/22/2023 after she signed her cancellation in store. We have no record of a previous cancellation request, which is why the membership billed in September 2023. The deadline to make changes to the membership is the 25th of the month, contacting us 9/22/2023 was too late to make changes for that months billing that had already occurred. We in ************* did reach out to her on9/22/2023 and 9/23/2023. Each time we called the phone call connected, and then the person on the other end hung up OR the call failed. When we did not hear back from the client after 3+ attempts, the alert was closed.
After receiving this notice, we agreed to refund this customer as a courtesy. The refund receipt as well as the signed cancellation agreement are attached.
Let us know if you have any additional questions.
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Contact Information
21025 US Highway 281 N Ste 1322
San Antonio, TX 78258-7610
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.