ComplaintsforAlamo Drafthouse Cinema Park North
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had several issues with this once great theater, now under terrible management. I purchased two tickets to The Fabelmans on November 24th @ 7p. There was screen damage to the point of utter and terrible distraction. So I let them know, they get back with me after sending probably 4 emails. They agree to give me two rainchecks. I go back to see the same movie, hoping for a better experience on a different screen. Nope. Different screen, in even worse condition. They give me two more rainchecks after arm twisting. A month later, I go to another showing of Phantom Thread, 1/2 @ 6:30p. The chair leather was so frayed it CUT into my jeans. After a lengthy wait, they gave me two more rainchecks. I go back January 22nd, same screen, but I made sure to move WAY away from those cutting seats. Or so I thought. Screen 3, Row 9, Seats 6 and 5. I sat in 6. Cut my leg all the way through When You Finish Saving the World. I have reached out to them 4 separate times since then, they are ignoring me. They show movies I can't find anywhere else in ***********. In other words, they have a monopoly of pain. Photos of seats attached.Business response
02/09/2023
Hello,
We have responded to this guest via email. Please let me know if you need any further information.Thank you,
Customer response
02/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.