ComplaintsforSerrato Burglar Bars
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attempted to contract this company in January of 2020 to construct carport covers at my office located at 2015 *********** *********** ** *****.***** Serrato produced a contract for a 20k scope of work. Requiring a 4K deposit for materials .I paid the retainer and have been getting a run around ever since. On at least 10 occasions the Serratos had given me a verbal agreement to start the work but have never started work or followed through with the project. I ended up contracting another company to construct the covers late December of 2021. Project was completed within 2 weeks , Jan 2022, of contracting another vendor.On numerous occasions since Jan of 2022 I have tried to come to an agreement with the company offering to let them keep $500.00 of the 4K deposit. ***** and ************************** have agreed to this several times but of course have never followed through with reimbursement. This kind of fraud makes it difficult for legitimate contractors to operate.Does not get much worse than this . I am out 4 thousand dollars .Copy of contract in question INVOICE INV0293 DATE 01/19/2021 BALANCE DUE USD $19,815.00 DUE On Receipt Invoice Logo Serrato's Burglar Bars Business Number(210) 559-1234 ******************************************************************* ************** ************** ************** *********************************** **** TO ******************* ********************************************** 210 846 **** ************** DESCRIPTIONAMOUNT Car Port 75'x19' Custom Carport at 11' Tall Support Beams are at 6''x6''x1/4'' (5) pieces total Top Roof Runners at 2''x6''x3/16'' placed at 4' spacing R-- panels are at 26 gauge at 3'x19'Custom paint at customers request Permit and ******************** letters will be provided by Serratos $22,000.00 1 $22,000.00 SUBTOTAL$22,000.00 TAX (8.25%)$1,815.00 TOTAL$23,815.00 PAID -$4,000.00 01/19/2021 BALANCE DUEUSD $19,815.00 Deposit of 50% needed to start work. ($)
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.