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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In November of 2021, I hired Artistic Trees to come out to remove a tree ***** and roots. I wrote a check on November 15th in the amount of $514.19 and delivered it to ********************. I was not able to inspect their work as they left an exceedingly large pile of shavings over the *****. Since I am nearing retirement and work 7 days a week, I was not able to rake up the large pile of shavings until recently (June 2022). To my dismay, upon removing the shavings, I found the ***** only a couple of inches down. Additionally, they left 2 large roots that are above the ground. I called **** on June 8th and left a message, and he never returned my call. A week later, on June 13th, I called his office and spoke to the receptionist, and she said she would talk to **** and get back to me. She has not called back. I called again on June 20th to ****. He texted back, Sorry, I cant talk right now. I called his office, and it went to voicemail. Artistic Trees has good reviews, and I did not think I had to worry that this job would not be done right. Their website says ***** grinding and will leave no traces behind. I was working and not present when the job was done, that was a mistake. I would not use Artistic Trees or recommend their service. As of today, they have not called me back.Customer response
06/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
9490 Braun Rd
San Antonio, TX 78254-6701
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.