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ComplaintsforSouthwestern Motor Transport Inc
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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a shipment through Freightquote for SMT to pick up a shipment for delivery. The driver never arrived. I had it rescheduled the next day and still, no driver. This happened for 5 straight days and when I reached out to Freightquote about this shipment, SMT claimed that they tried calling me (LIE) and that no one was there. They also said they would make no further attempts for pick up, damaging the order and relationship with my customer. I provided my call logs, proving no call was made nor attempt for pick up. They are now attempting to charge me for their incompetency.Business response
09/22/2021
I contacted our ******* operation. In researching the customer, based upon the email address given, I was advised that ******************* has had several shipments with SMT. They require a lift gate and a call before arriving to pick up. The need would be a pro number to see which pick up is in question. They also report that calls were made in advance to set up a pick up. The bills of lading that they were able to research show no issues. If we had more information we could provide a more concise response. We do our best to provide quality service to all of our customers including the **************** Any misunderstanding we certainly would apologize.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.