Business ProfileforSylvan Learning Center

My daughter has been taking tutoring classes at Sylvan Learning center of South San Antonio for the past 6 months. She is coming up on the end of her hours without any significant improvement in the areas of concern. We are very disappointed with Sylvan, as we have spent close to $4,500.00 and it's been a complete waste of time and money. The center is on their fourth educational director since we started. So, needless to say we can't ever get anything done. We have discussed our concerns with every educational director and have had no improvement. We recently had a meeting with the new educational director, we expressed our dissatisfaction and all she could say was sorry and that they would do their best with the time they had left. She did add six additional hours due to the circumstances, but how is that really going to help when they had 100 hours to work with and have not accomplished anything in the areas of concern. Of course, she did offer to sell us additional hours, which is great for Sylvan, but what about all the money we have spent up to now with no results. How is that fair to us and mostly how is that fair to my daughter. I just don't understand how this company can be so careless with how they handled the needs of my daughter to the point of making her lose all confidence in herself. We are struggling on just one income and it's just not fair that they took advantage of us by making promises that they couldn't keep. At Sylvan they believe "Education is Everything" well if that were so, then why don't they keep their promises? An employee at Sylvan expressed to us that they do not agree on how Sylvan makes promises to parents without knowing the needs of each individual child. At this point, all we would like is for Sylvan to finish the job and keep my daughter in the program at no additional cost, until she gets to grade level.