![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSylvan Learning Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My daughter has been taking tutoring classes at Sylvan Learning center of South San Antonio for the past 6 months. She is coming up on the end of her hours without any significant improvement in the areas of concern. We are very disappointed with Sylvan, as we have spent close to $4,500.00 and it's been a complete waste of time and money. The center is on their fourth educational director since we started. So, needless to say we can't ever get anything done. We have discussed our concerns with every educational director and have had no improvement. We recently had a meeting with the new educational director, we expressed our dissatisfaction and all she could say was sorry and that they would do their best with the time they had left. She did add six additional hours due to the circumstances, but how is that really going to help when they had 100 hours to work with and have not accomplished anything in the areas of concern. Of course, she did offer to sell us additional hours, which is great for Sylvan, but what about all the money we have spent up to now with no results. How is that fair to us and mostly how is that fair to my daughter. I just don't understand how this company can be so careless with how they handled the needs of my daughter to the point of making her lose all confidence in herself. We are struggling on just one income and it's just not fair that they took advantage of us by making promises that they couldn't keep. At Sylvan they believe "Education is Everything" well if that were so, then why don't they keep their promises? An employee at Sylvan expressed to us that they do not agree on how Sylvan makes promises to parents without knowing the needs of each individual child. At this point, all we would like is for Sylvan to finish the job and keep my daughter in the program at no additional cost, until she gets to grade level.Business response
04/18/2022
We met with the ****** family. We offered to provide tutoring at no cost for 26 of the hours that were not in reading. They chose to take a partial refund instead. Matter has been resolved.Customer response
04/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.