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ComplaintsforJohn's Mounts and More
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Jan ********************************************************************** my foyer.Jan 11 you arrive to my residence and install 24 mirrors at a cost of $****** Jan 13 I reached out and advise that 3 of the mirrors had fallen in which 2 were shattered and had to be replaced Jan 19 I reached out again to see when you can rehang mirrors Jan 20 you came by to rehang the mirrors and advise they fell because someone has to touch them for them to stay up. March 12 I reminded myself to reach out and let you know the mirrors were still falling, but I waited until multiple were down instead of one by one. We converse about the why and you advised that you were going to do more research and reach back out April 22 I reached out again to advise that the remainder had fallen and that I had not heard back from you. Here were are 4 months later with nothing heard from you with a way forward on a fix action to get my mirrors replaced and to keep them from falling. I tried contacting this individual numerous times and he has blocked me. His websites guarantee his business in which he failed to make right. Mirrors $7.00 x 24 = 168 three were replaced the next day at a cost of $21.00 All mirrors failed and had to be replaced at another cost of 168 he charges me ****** to complete the work used my tape instead of his supplies at a cost of *****
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Contact Information
San Antonio, TX 78220-3411
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.