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Find a Location

Cavender Buick GMC West has 1 locations, listed below.

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    Business ProfileforCavender Buick GMC West

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7400 W Loop 1604 N, San Antonio, TX 78254-6275
    BBB File Opened:
    4/26/2017
    Years in Business:
    26
    Business Started:
    5/20/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Cavender Auto Group
    • Cavender Buick IH-10 West, L.P.
    Business Management
    • Mr. Rob Cavender, General Manager
    • Mr. Brian Hamm, Service Manager
    Contact Information

    Customer Contact

    • Mr. Rob Cavender, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased a vehicle from Cavender Buick GMC West along with an extended warranty. I bought the vehicle pre-owned as is, but unbeknownst to me the previous owner of the vehicle had the *** on the car reflashed. This effectively makes the full powertrain extended warranty that I was encouraged to purchase useless for any engine repairs. I bought the car AS IS, but an aftermarket ecu reflash is not something I would have been able to observe while checking out the car nor was it disclosed to me by the dealership. The previous owner of the car confirmed to me that he did have this modification done and he did inform the dealership of this modification when he traded it in. Since purchasing the car I have had numerous expensive issues that I could not determine the cause of, but I now know that they are related to the aftermarket ecu reflash that the previous owner did to the car. Cavender is supposed to be a reputable company and it is very dishonest and shady that the dealership wouldn't inform me of such a major modification. I cannot use the warranty that the dealership ENCOURAGED me to purchase to fix any of the issues I am having because the *** reflash voids the warranty. The dealership also sold me this car without catalytic converters, which is illegal in the state of *****. I did know this at the time of the sale, but I paid them extra to install the catalytic converters. After completing the sale I was informed that the catalytic converters were not in stock and there was no time frame when my car would be out of the service shop. This was completely unacceptable, so I had them refund my money for the converters and give the car to me because I was without transportation and couldn't afford to wait. There was no contract or sales clause over the catalytic converters. I am paying a lot of money for this car on top of the very expensive issues I have to pay out of pocket to fix because of this dealership withholding information from me, this is unacceptable.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cody B

    1 star

    02/09/2023

    I bought a used 2020 GMC pickup here on December 19, 2022. My salesman, Jonas Acosta, lied to me about several things. First an extra charge that was added on at closing was for protection on the door handles and edges. I didn't go check but it wasn't installed... The big lie that really makes me mad was that I only received one key. Paid $53,000 for this truck and they only think I deserved one key. It was 9 pm, I wasn't going to take it, but he goes back inside and comes back in about 5 minutes and tells me the manager said to just get a key made at my local dealership and send him the bill and they would refund me. Since I live in the Dallas area and it 9 o'clock at night this made sense. They now refuse to refund me for the cost of the key, $370... I did not receive any paperwork at closing due to it being 9 o'clock and I didn't have the title to my truck I was trading in... It's been 8 weeks now. Nobody will return my calls. I don't have any paperwork about my extended warranty, the sale or anything... This is a sorry bunch of people to deal with. Very low-class bunch of liars. I would never do business with them again.

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