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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was in the process of purchasing a vehicle with Clear Choice Automotive. According to the sales man I was approved. When signing all the paperwork he took my deposit of $2500. As Im leaving the dealership the vehicle start acting funny so I returned it and was given a loaner. Three days later the salesman name ***** contacted me and stated the bank, Quality Acceptance wanted me to contact them to inform them I had the vehicle and it was working properly and I refused. They promised me my car would be fixed by the following Monday 2/26. Come Monday the car still wasnt ready. On 3/2 the salesman reached out to me to say the bank had a concern about my employment. My employer was able to clear that & my application ended up being rejected due to the amount of time it took. After that it was said I needed to return the loaner and I would receive my deposit. Now the dealership is saying they have a Non refundable deposit agreement. How can I go about getting my deposit back? Im a single parent of 4 and is in desperate need of my money back.Business response
06/06/2024
Good morning, *********************** had contracted on the said vehicle 2/21/2024. Unfortunately, **************** provided false employment information and the Bank was unable to clear her information in underwriting. She did provide us with a down payment of $2500 on 02/21/2024. She kept our vehicle for over a month and continued to put mileage on our vehicle. On March 29,2024 we provided a partial refund of $1750 which was minus mileage and restocking fees, including service and detail costs. Thank you for your time.Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Sept.28-2023 I financed a **** F150 at Clear Choice Automotive. Security Sevice Federal ***** Union approved me for ********* for the Vehicle. Since I had the truck it broke down the Third day and has been in they're shop three times month one time three weeks and two weeks. With the same problem knocking in the motor and transmission sluggish.Its at ****** ****s in the ****************** with internal motor issues.Call the warranty **** and know they don't want too pay for the full repair.Business response
02/16/2024
This customer did purchase a truck from my business. He had some issues with the truck that were taken care of on our cost. The truck was fixed and the customer was happy. Now it seems like he is having another issue and the customer called my dealership asking where he can take the truck to get fixed. We informed him that he has extended warranty on the truck and he is able to take it to any service shop that he is comfortable with. That was the last that we heard from him since this complaint. If he wants me to fix the issue I can do it for him with no problem under his warranty. This is the reason why we sell warranties because you never know when something will go wrong on a vehicle. ThanksCustomer response
02/19/2024
Complaint: 21159139
I am rejecting this response because:
Regards,
************************* every time clear choice had my truck in the shop nothing was ever Fix and they kept it for weeks too month at a time came back with same problem. I had to pay out of pocket 2100 dollars too get something Done right.
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Contact Information
3803 San Pedro Ave
San Antonio, TX 78212-1800
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.