Business ProfileforWorld Car Hyundai/Kia

On Dec 29 2023 I purchased a 2014 jetta wagon. On Dec 30 check engine light came on. The code called out Defective Heater Core. On Jan 2 2024, consulted with *********** personnel, vehicle could not be serviced till Jan 15. *********** personnel confirmed Bad heater coil. First them wanted to charge ur for the parts which was about $500.00. They decided to cover the cost. *** ordered the parts the Jetta was with them while waiting for parts from 01/15-03/06. On 3/06 they noticed that the catalytic ******************* system had been stolen. They wanted me to make the police report and file thru out insurance. I made the police report and after consulting with my insurance it would not be beneficial to me. After back and forth with the service personnel at *** they gave us an estimate of about $5000.00 to fix the Jetta. At this time according to our insurance they would have likely due a "total loss". The *** sales manager says that it's our responsibility to the vehicle. On April the 3rd I went to speak with the service personnel to see what they were going to do about the vehicle. At this time I went to check on the Jetta and noticed that the windows were left open. With the rain we have been having the inside was soaking wet. The glove compartment was full of water. The seat were wet and had mold stains. I brought this up with the sales manager who said he would see what can be done. Till today they still say it's our responsibility to file with out insurance. The sales manager said all they could do would be a total loss and estimate the value of the car about $3000. We owe the finance company over $11,000.00, plus we have been making monthly payments for a vehicle that has been at the dealership all this time. Also we are loosing on my trade-in and down payment. I believe the dealership should wipe clear the money I owe the finance company, the payments that I have made and the amount of the trade in and deposit that I made.