ComplaintsforWorld Car Hyundai/Kia

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 29 2023 I purchased a 2014 jetta wagon. On Dec 30 check engine light came on. The code called out Defective Heater Core. On Jan 2 2024, consulted with *********** personnel, vehicle could not be serviced till Jan 15. *********** personnel confirmed Bad heater coil. First them wanted to charge ur for the parts which was about $500.00. They decided to cover the cost. *** ordered the parts the Jetta was with them while waiting for parts from 01/15-03/06. On 3/06 they noticed that the catalytic ******************* system had been stolen. They wanted me to make the police report and file thru out insurance. I made the police report and after consulting with my insurance it would not be beneficial to me. After back and forth with the service personnel at *** they gave us an estimate of about $5000.00 to fix the Jetta. At this time according to our insurance they would have likely due a "total loss". The *** sales manager says that it's our responsibility to the vehicle. On April the 3rd I went to speak with the service personnel to see what they were going to do about the vehicle. At this time I went to check on the Jetta and noticed that the windows were left open. With the rain we have been having the inside was soaking wet. The glove compartment was full of water. The seat were wet and had mold stains. I brought this up with the sales manager who said he would see what can be done. Till today they still say it's our responsibility to file with out insurance. The sales manager said all they could do would be a total loss and estimate the value of the car about $3000. We owe the finance company over $11,000.00, plus we have been making monthly payments for a vehicle that has been at the dealership all this time. Also we are loosing on my trade-in and down payment. I believe the dealership should wipe clear the money I owe the finance company, the payments that I have made and the amount of the trade in and deposit that I made.

  Business response

  04/30/2024

  It's an unfortunate set of circumstances that have evolved on this matter. From the coil going out shortly after the purchase to the amount of time getting it. Finding the part to that yr/model was difficult. I wish it could have happened sooner. It's also unfortunate that his vehicle was one of the several vehicles where the catalytic converter has been stolen. It happens to several of us dealers and people quite often.

  I have attached the current market value on the vehicle which exceeds the amount the vehicle was purchased for. We still think the best alternative to this matter is for the insurance company to pay, either for the replacement of the converter or total the vehicle out. Some of the amount owed on the vehicle can be canceled. We would be happy to flat cancel the warranty which is $2495 of the balance owed, putting him in a much better place when considering totaling the vehicle. 

  Either way, World Car *** is willing to work with our client. ****** **** is the ** and will remain a good contact for him. At this point, we are waiting for him and the insurance company. Again, we are anxious to try and help.

  Thanks,

   

  Customer response

  05/31/2024

  Complaint: 21556377
  
  I am rejecting this response because:
  

  I disagree with putting a claim through my insurance. All damage done to the vehicle (exhaust system theft, water damage) took place while at dealer's lot. Their insurance  should cover the repairs or absorb losses if car is totaled. **************** makes no mention of down payment ($1000) nor payments made to finance ($705) nor insurance payments made ($103) for a vehicle that I can't use.

  
  Regards,
  
  *********************************

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/10 Service appt for 3 recalls 7/10 car broke down 300 feet from dealer.7/11 Dealer submit Goodwill request to ******* motors. since dealer wont fix.******* Case # ********** Reason why dealer wont fix: car broke due to sensor stopping vehicle due to vibrations car already had. 7/15 request denied by *******. I called ******* myself. Car out of warranty. 7/21 have not yet receive call from dealer to inform anything!!.During call on 7/12 ****************** stated that him and mechanic noticed noise, knocking and engine light on. And this was recorded.Scan results post failure:BCT results. No BCT Wont read cilinder 2 Rejection system On 10 July 23 I had scheduled a service appt to respond to 3 recalls for my ******* Tucson 2010. One of these was a sensor and another one was about a Bolt in the engine. I think. I drove 25 min to this appt without issues. Dropped vehicle, gave them keys, they turn on car, made me sign couple papers and go. At **** hrs. Attendant told me it should take an average of 1.5 to 2 hrs each recall. At **** hrs my vehicle was ready for pick up. 1.5 hrs later?Arrived, got my paperwork from cashier and went ahead to get in my car. No warnings, no words more than have a good day!When I ****** it on I noticed Engine light was now blinking (it was on when I arrived - I needed to do oil change) and also the incline light was on. I thought, this might be like those instances when they change my tires or oil and it takes a bit for lights to dissappear. I went ahead and drove my car as normal, 1/2 block after I left the dealer lot, (right before I turn to get into highway) my vehicle all of the sudden stopped and had to maneuver to get myself to the right. Then continue to move but very slow. Managed to make it to the corner attempting to return to dealer. UNTIL IT STOPPED COMPLETELY. It wouldnt let me turn it off or even move car to park. This was a ***** 102F day, I was on military uniform (long sleves, long pants, boots) I tried to reach for help but apprently the person that helped me was at lunch, same as everyone else. One of those calls told me to push car myself since there was no one to help.30+ minutes later with the help of an amazing man we started pushing. I tried one more time and it finally started and moved. Arrived back to dealer. Had to wait until **** for them to tell me it was the new sensor they installed and that they knew it will do that if vibration for "safety reasons". They will keep my vehicle until Tuesday and drove me home. That was the last time i heard from them. I had to call on wednesday... left inquiry with the operator. No call back Until I mentioned i called hyunday Motors, they finally called back to let me know:- Pending on a "Good faith" aprocal from ******* to fix my vehicle that now... had a broken cilinder and needs a replacement of Engine??- No loaner vehicle is giving until warranty approves it In case good faith request was denied I will have to pay 7k out of my pocket I called ******* on the 15th. They told me the request is denied. And there is nothing else to do but submit this complaint.Today, 21 July, I have not yet received a call from Dealer to give me any updates. My faith is praying they realized what they have done to my family of 4 kids and are going to call me telling me its fixed... I believe in miracles.My reasoning for this: so they knew this sensor would turn my car off suddenly. However, nobody told me of this safety issue. When i talked to them about fixing my car, they stated...2 of us noticed your car had a noise. And the engine light was on when you arrived. So, they noticed a noise... but no one told me. They also knew my vehicle was going to shut down due to a new sensor... but no one told me.They put my life and the life of my family in danger by failing to look farther than their lot. I am thankful I haven't got into the highway yet. Otherwise, I would probably won't be writing this today. It's not a good faith act. Is the right thing to do for letting me fet out of their lot with a possible fatality on my hands. And until today, no one has taken ownership of this huge mistake. Please help me. Not only because I am a Soldier serving for over 18 years, a war veteran, but because of my kids and husband that are now on vacation and we are stuck home. And in a few weeks school starts. Not even to count that I have a very difficult schedule since I am an instructor at Fort ***************Thank you in advance for your help.

  Business response

  09/12/2023

  We have been in contact with ******* Motors on getting 'goodwill' to cover the issue. We are still waiting on their reply. The vehicle is out of warranty- has gone past the original manufacturers warranty period but for them to have us move to shop, do a diagnosis on it and sent them photo's and video, it means they are at least considering some goodwill (help in the repairs) of the vehicle.

  We hope to hear back from ******* soon and when we do, we will contact the customer. The vehicle is in a limp mode as of now.

  Thanks and we'll stay on this. 

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Initially, I took my vehicle to this dealership for a diagnostic check and some repairs. They told me it would take a few hours, I said ok. I waited for their call, but no one called. After calling them once they said they would call me in an hour, but never did. I called back two more times and could not get an answer on my car. I called one last time just to find out the service department was closed, so I was stuck without a car for a day.Ok now I got my car back and they said the parts would take a few days. 2 weeks go by and no one calls me. I called them just to find out the parts have arrived. So I scheduled my service.I arrive for my appointment and they told me the car would take 3 hours and to wait. 1 hour later they offered me a loaner car to use for the day. A week later I called for an update. They told me they were still waiting on the parts after they told me that they had them. So they told me the job would take 3 hours but took 7 days. And now I have my car and the fuel door (what they fixed) is totally misaligned with the body of the car. It looks horrible. The mismanagement of this facility is astonishingly incompetent. The complete lack of knowledge of the employees is unacceptable. And lastly the lack of communication and leaving people without transportation is ridiculous. I simply want my gas tank cap to align with my car. It goes to show that this dealership is acceptably letting cars leave their shop that is poorly worked on and not correct. It's to be expected after you with the incompetent staff you will understand.

  Business response

  05/08/2023

  We have contacted the customer and left a message. We will take care of it once we have communicated with him, setting up an appointment and resolving.

  Thank you

  Customer response

  05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My, 2013 ******* Santa Fe sport has been in the dealership since the end of January for a factory covered engine replacement. I have been given 3 separate dates car will be finished and the dates have passed. I have to call repeatedly until someone answers and leave several messages just to get updates on the car. Last date was Saturday April 1. Guess the jokes on me, still waiting.

  Business response

  04/06/2023

  It is my understanding that the customer has picked up their repaired vehicle already.

  There were no charges and this was done under waranty.

  Thanks

  Customer response

  04/06/2023

  Complaint: 19893963
  
  I am rejecting this response because: I did pick up my vehicle after much delay. Upon opening back hatch of vehicle I found the belt pan of car, sitting in back of car. Not installed.
  
  Regards,
  
  *************************

  Business response

  04/07/2023

  If you drop by, we can look at the part you're talking about. 

  We are sorry for delays, a lot has to do these days with shipping delays. 

  Thanks

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I made an appointment with the dealership's service department for 3/4/2023, they did not get to my car until Monday, I was told by a service adviser that if I changed the Gasket, Gasket Manifold and Manifold Catalytic converter that my car would run like normal again. Based on their recommendation I went ahead with the recommended service, I asked that they also change the brake pad for the front and rear. I paid a total of $2610.94 for parts and labor. On the drive home after picking up my car on 3/07/2023, the car stalled out again, which was the issue that their recommendation was supposed to have fixed. I called them back and explained that the issue was not fixed. I took my car back on 3/9/2023, they kept the car again for two day, stated that they could not replicate the issue, and to keep bringing it back and they would keep looking at it. I asked for a refund or to be guarantee that I would not be charged anything extra for any additional work they do on my vehicle, because their recommendation was not correct and they advised me to change something that did not need to be changed. They refused to refund me any money and refused to guarantee that any additional work would not be at additional charged for their inaccurate diagnosis of my vehicle. They did not properly inspect my car and I believe that they did not actually change any of the part that they charged me for. I have filed dispute with my credit card company to try to get a refund.

  Business response

  03/31/2023

  I had the opportunity to look into this matter, discussing it with the service manager and the *** In reviewing the repair orders, I reviewed the customers concerns, the technicians notes on the cause and the corrections made.

  Virtually every dealership and repair shop is able to find the problem from codes sent from the vehicles computer (***). In this particular issue, the *** stored and gave a code of P0420 which identifies the catalytic converter

  being clogged and bad. This diagnosis and the subsequent repairs were OK'd by the customer. Additionally, the customer requested brake service and OK'd spark-plug replacement and fuel-injection service. Being that the vehicle had 148k miles

  on it, these were are all typical maintenance and recommended items. We looked at the vehicle again, after the customer brought it back with the stall issue  but the *** was not sending any codes that would indicate a problem. We test drove it in excess

  of 10miles and we could not get the vehicle to duplicate the problem the customer complained about. We are always willing to address any issues but in a case like this, where the *** is not sending a notice of any problem, the only

  means of remedying is to test drive it and see if the issue arises and sends a code identifying it. We do not believe in replacing parts guessing what it might be. The dealership along with the  factory trained technicians we employ are best 

  suited to try and remedy this. I would encourage this. Thanks,  Art

  Customer response

  04/03/2023

  Complaint: 19618963
  
  I am rejecting this response because: I took my car to another mechanic for a second opinion and I was advised that no such parts were actually changed and the check engine light was still on at the time that I picked up my vehicle from the dealership the second time. The second mechanic I took it to was able to provide me a reading report for error P0335, I also took the car to Autozone and was given the same reading. Art called me on 3/21/2023 and told me that the mechanics had reset the errors when I returned the car, so they did not actually check it for error they simply cleared it and gave me back the car. I was also told I would be called back about a refund and I never received such a call.
  
  Regards,
  
  *********************************

  Business response

  04/04/2023

  The code mentioned on the customers reply is for a crankshaft position sensor and not related to the catalytic efficiency code that it had when it came in. On both cases, the check engine light will come on since it is a universal light for services needed. Also, for someone to say we did not change the parts, they can tell they were as parts usually have a date stamped or a parts sticker along with the part number and production date.

  If the customer would like ** to, we can the sensor (new issue) at no charge if that would help but this repair is no way related to the other codes and issues the car had before.

  Customer response

  04/07/2023

  Complaint: 19618963
  
  I am rejecting this response because: The issue was not resolved by the "recommended" solutions, I was guaranteed that this would resolve the issue and it did not. When I returned the car with the check engine light on, they did not take my complain seriously, and cleared the check light. My car was not properly assessed and their recommendations were inaccurate. The receipt I received states what they say the reading was but they did not actually provide me with a diagnostic report.

  They did not advise me correctly after keeping my car several days, this is not how a dealership runs service department, I have gone to other dealerships with my other cars. The way they held my car hostage and then recommend something that did not resolve the issues is fraudulent. They saw a woman that they could take advantage of and they did so. A refund for a service that was not provided is not unreasonable seeing as my car is still having the same issues. 
  
  Regards,
  
  *********************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took in my brand new SUV because the trim on the front passenger door keep popping off. I was instructed to push on it so that the clips behind it could engage and was told if it kept happening to come in to service to correct the issue. I took it and I spoke to the service tech who assured me it was a quick fix. When the vehicle was returned service adviser told me they fix it by gluing it down. It wasnt until i got home that i noticed there was a stain on the trim they glued done. It appeared as though service wiped the trim and cause a stain on it. I was told to bring it back in and they would take a look it it after several calls, emails with ****** **** he informed me he could have body service look at it but would need days with my vehicle and since they were out of rentals i would have to wait. I called often and was told they were still no rentals. I asked if he could just order the door trim and have service replace it since it was stained/damaged by his service ***** He said he would call me back and never did. I have left messages to no avail. I have since used another ******* dealership but they info me since World Car damaged they cannot guarantee they will get paid. I would like this trim replaced ASAP

  Business response

  02/27/2023

  I looked into our ******************* System and the only information I have is that the vehicle was purchased in September of 2021 and

  the only documented service to vehicle was in December of 2021. Is this complaint from that period of time? When did this trim

  problem issue arise where the service center glued it back on?   Thanks,  Art

  Customer response

  02/28/2023

  Complaint: 19419000
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  Customer response

  03/03/2023

  Complaint: 19419000
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  Customer response

  03/07/2023

  Complaint: 19419000
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  Customer response

  03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The business will not return phone calls at all. I have left 17 messages for the service department within the last 3 weeks and have not received 1 call back, even after explaining the problem. I have even asked for the service manager to return my call. (nothing) My car needs to be serviced. I purchased the new car from this dealer. I have a list of all the calls made.

  Business response

  08/22/2022

  I have notified the service center. Thank you for letting us know of this and we apologize for the lack of communication.

  Tell us why here...

  Customer response

  08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I trust that you will contact me.  I attempted 3 more times today and did not get any response on any of them.  I will contact Corporate as necessary.  Thank-you
  
  Regards,
  
  *******************

  Customer response

  08/22/2022

  Complaint: 17725619
  
  I am rejecting this response because:

  I have reviewed the response made by the business in reference to complaint ID ********.  I trust that you will contact me.  I attempted 3 more times today and did not get any response on any of them.  I will contact Corporate as necessary.  Thank-you
  
  
  Regards,
  
  *******************

  Business response

  09/02/2022

  My service mgr contacted him in reference to the last complaint and talked with him. We will call again and talk to him again.

  Thanks

  Customer response

  09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I understand that we are having an inventory issue within the auto industry. I have been shopping for a car for some time. I go to many dealer websites and search for inventory. Every once in a while I find one that is in stock but may be in the process of being sold. When I go to the site for this dealership, it shows 7 of the vehicles I desire in stock. It even lists the stock and inventory numbers. In turn, I take the day and my gas and I go there to do the transaction. When I get there I inquire about these vehicles and none of them are there. I ask if they have been sold already and I find out that they have never even been there. They "may" be in transit, but we are not sure. However, we have these cars on the lot currently. None of which I or any other consumers want. That is a typical bait and switch play. It is very frustrating to be misled. None of the other dealerships are doing that. If they do not have the car in stock, it should not be listed as in stock. I have attached a Document that shows the 7 vehicles in Hybrid Tuscons in stock. They are not. I also show a snip from the inventory at *********************** that shows 1 RAV 4 Hybrid that I know they have. I have been shopping for a Camry Hybrid, and they do not show up on their inventory unless they are on the lot. I have checked many other dealerships and all but World Car are the same.

  Business response

  06/13/2022

  Dear *****,

  Dealerships are allowed to publish a vehicle when they have the title or *** from the manufacturer and in these times, we do so when we have received the *** (title) of the vehicle which usually means the vehicle is in transit or in route to our store. This typically happens a week or so ahead of it being there. Several dealers are preselling these vehicles that are listed, in fact, the majority of the vehicles in this status are sold that way these days- (presold). Sites, such as ours listing vehicles in transit, have a disclaimer that states to check with the dealer prior to coming in to verify the vehicle is there and has the equipment that is listed on the window sticker. The vast majority of the people interested in one of these vehicles contact a representative of the store and confirm the vehicle is available. Several sales and transactions with deposits to hold the vehicle are done prior to the vehicle arriving, where it's then finalized once the vehicle has arrived and the consumer is happy with vehicle. Manufacturers even encourage posting these vehicles when they are in transit, when we have received the invoice and *** prior to the vehicle being dropped off.

  The dynamics of the car business has changed, where the majority of the vehicles coming in are now pre-sold. By publishing these vehicles in transit, it gives the consumer the chance to pre-buy it versus having to stop off at the store when the vehicle has been dropped off by the carrier, published and sometimes driving to the store because it's published only to find out someone was there earlier than you. There is no bait and switch intended- it's a method to publish what's available, both in transit and in stock.

  Thank you for your understanding.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i dropped off my car to get worked on in january,one of the service advisers told me it would take about two weeks for my car to be repaired at the time of filing the complaint it is may 27th and my car is not repaired yet. For the past month they have me been telling me that my car will be ready in 2 days and i am honestly so frustrated with how they are treating me and my car .

  Business response

  06/14/2022

  We are in the process of finalizing the repair of the new engine. There have been delays in some of the parts but they should finish it by the end of the week.

  Thank you for allowing me to help on this matter.

   

   

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I worked with the Salesman ****** on a deal for a ******* Elantra on 1-31-22. We had agreed on a price and I was in the process of handing him my debit card to pay money. At that moment the manager called ****** away and they both returned together after a few minutes. The sales manager proceeded to tell me that the dealership owner would not honor the deal and that he was going to raise the price of the vehicle. I still want to purchase the car for the price agreed upon.They tried to sell a different car that we didn't want to purchase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩