ComplaintsforTraveling Tails Veterinary Clinic
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 13 I been charge for the previous bill that never existed, I already pay off everything at the front when check out my pet on June 13, but when I bring my pet back in for visits at check out I been told I own money for previous bill that been already pay off on June 13Business response
08/24/2023
******************* presented with his dog Ninja on 6/6/2023 for an annual exam, vaccinations and a castration. The invoice for all of those procedures was posted. ************ then requested 2 doses of heartworm prevention and flea control for each of his 2 pets. A second invoice was created totaling $130.80, but never posted. ************ paid for the first invoice on 6/62023 totally $1036.45. On 6/6/2023 he left the office with his doses of heartworm prevention and flea control. At end of month the second invoice was found to be open and it was closed. A statement was sent and owner was notified of balance due. He returned to the office on 7/13/2023 with Ninja. Veterinary services were rendered totaling $148.80. The new total balance due was $279.60. ************ paid it in full, but was upset regarding the previous balance. He admits to having taken the product, but is requesting a refund due to the fact the billing invoice was not closed on and invoiced to him on 6/6/2023. We have apologized multiple times for the mistake, but he has not been very rude to multiple staff members who have tried to explain the situation.
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Contact Information
2250 Thousand Oaks Dr Ste 102
San Antonio, TX 78232-3968
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 7:30 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.