Business ProfileforSan Antonio Zoo

I signed up for the monthly Advocate Zoo membership on 12/2/22, agreeing to a monthly charge on my account of $20 for four membership passes. After several months, the zoo stopped withdrawing the money from my account. We did not try to use our passes during that time, and I did not follow up on why the charges were no longer occurring. Then, on 10/12/23, I received this email from the zoo detailing how to renew my membership and transfer to their new payment system, as my membership passes are no longer valid. Dear San Antonio Zoo Monthly Member, I see you have not transferred to our new Payment plan on our system. I am reaching out to you and sending instructions on how to continue with our payment plan. San Antonio Zoo has a new Membership and ticketing system that will enhance your experience with us. With this transition, is a brand new digital Membership card that will make your zoo visits even better. This means as of June 1st your current digital Monthly Membership is no longer valid. To continue with your membership, we need you to sign up for your improved digital Membership. This will ensure a hassle-free entry on your next visit to the zoo. Follow the simple steps below: 1. Visit our San Antonio Zoo website at ********* 2. Select your desired Membership level 3. Select number of members 4. Select Passes as "NEW PASS" 5. Fill out all your information. 6. Continue to checkout and finish the transaction (you do have an option to continue with a monthly payment plan or pay full) THANK YOU for your continued support of San Antonio Zoo. If you need any assistance with your Membership transfer, please do not hesitate to contact us at ************ or email us at ********************** and if done so already then we do apologize for the inconvenience. Our ******** is always here to help. At that time, I had decided not to continue membership with the zoo and did not follow the instructions to regain membership. I then received an email on 11/19/23 stating that on 11/20/23, I would be charged for the membership despite it and the digital passes no longer being valid for zoo entry. Dear ***************************, We recently became aware that due to an error within our processes and Blackbaud donor management software your recurring Monthly Membership to San Antonio Zoo has not been processing as you intended. **** worked with them to make sure recurring donations will process correctly moving forward. We wanted to make you aware that your recurring Monthly Membership will begin again tomorrow, Monday, November 20, 2023. We will not back charge your payment method on file. If you have any questions, please contact ************** directly. We appreciate your continued support of our organization. Your support helps us inspire people to love, engage with, act for, and protect animals and the places they live through sharing our passion for animal care, education, and conservation. Thank you,San Antonio Zoo *************************** Instagram TikTok Have questions? Email us at ********************* San Antonio Zoo, ************************************, San Antonio, ** 78212-3199, ************* Unsubscribe Manage preferences On 11/20/23, my card was charged $20 twice for a total charge of $40. I have emailed the zoo countless times asking for a refund and termination of the no longer valid membership with zero response. I have called their member services line and been on hold for more than 30 minutes each time with no answer; when I select a callback, I never receive one. I have been refunded half of the charge to date without communication. I have contacted my bank, and the only other way to stop this recurring monthly charge is to shut down that debit card and wait days for a new one. I want a complete refund and termination of the recurrent charges for a no longer valid membership.