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ComplaintsforRedpoint San Marcos
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Leased apartment with ac issues, missing furniture, and amenities that are advertised missing and unusable. The ac has quit 4 times in 1 year, the have not repaired it properly and continues to quit in 100 + degree heat. Furniture that was part of the advertised lease is missing and was told at move in was on order, one year later has still not been delivered. The bus for transport that is part of the advertised amenities has been out of operation causing outside purchases of transportation costing hundreds of dollars at our expense. The swimming pool is as green as the leaves of a pine tree for months. The security harasses the tenants who have valid parking passes. The maintenance personnel ignore phone calls and the office personnel will not return calls. We have had to purchase window unit ac to install in the windows leaving us open to a break in and insecure due to the inability to lock the windows.Initial Complaint
01/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In May of 2017 I applied online to live at this complex while it was still known as The Woods San Marcos. Upon completion of the application I was told I was denied and would need a guarantor in order to qualify as a college student. Due to extenuating circumstances this wasn't possible and I simply ended up moving back home. Later receiving communication that I was now responsible for the entirety of a lease for that I was told I didn't even qualify for. When calling the office the property manager at the time simple exclaimed that I had signed a lease and would be responsible for the debt, but when asking for a lease agreement I was always told they would find it and send me a copy only to never receive it. One property manager even told me that they couldn't find a file with a lease agreement for me.Business response
01/21/2022
Dear ****************:
*************** is a part owner and property management agent for Woods of San Marcos LLC. d/b/a Redpoint San Marcos. Your e-mail dated January 17, 2022, regarding the above-referenced complaint has been forwarded to me for response.
We disagree with Mr. ******* assertion that his 2017-18 Housing Agreement is not binding on him. Upon completing his application on May 30, 2017, the staff at Redpoint San Marcos (then known as the Woods of San Marcos) emailed him an approval status with certain contingencies. Enclosed please find a copy of his approval. On May 28, 2017, **************** electronically executed a 2017-18 Housing Agreement (Housing Agreement) for a bedroom space in a 4 bedroom, 4 bathroom Townhome at Redpoint San Marcos. Page 1 of the Housing Agreement, just above the signature line, reads as follows: I have carefully read, fully understand and voluntarily sign this Housing Agreement. Once fully signed, this is a binding contract and is intended to be enforceable under its terms. [Emphasis added.] The Housing Agreement became binding once the property counter-signed the agreement on May 30, 2017. Enclosed please find a copy of Mr. ******* executed 2017-18 Housing Agreement.
The Housing Agreement further states that it requires the resident either to provide a financial guarantor or to prepay the final two rent installments, but that failure to fulfill these alternative requirements will not release the resident from financial responsibility. The fact that **************** failed to perform part of his bargained-for performance either providing a guarantor or prepayment of two installments does not negate his obligation or alter the enforceability of the contract any more than failing to pay the first months rental obligation would allow him to avoid the contract.
**************** is welcome to contact *************** Systems directly to propose payment arrangements.
Sincerely,
******************************
Vice ********** ***** Affairs
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.