ComplaintsforTexas Concrete Overlay Solutions
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/2/2020 I had Texas Concrete Overlay Solutions install a Limestone Overlay on my Patio. The cost was $3,500 for 450SqFt. The warranty that was provided covered workmanship and cracks for seven years. During the month of August 2022, I moved my planter boxes to power wash the patio and noticed that the Overlay was separating at the edge of the patio next to the house foundation with a width of approx. 4 inches. I attempted to contact the company several times until I was able to finally able to reach Ms. ********* on 9/6/2022. She asked me to send her some photos of the damage and I forwarded them the same day. After about four days, I called ********* again to confirm that she had received the photos, and she confirmed that she had and would get together with her boss to see what course of action to take. I received a phone setting up an appointment for the 28th of September 2022. I called on the 27th of September and spoke with ***** to confirm the appointment. Needless to say, no one showed up on the 28th and I called ***** on the 4th of October 2022 and he said he would come out the following day. ***** showed up on the 5th and took photos of the damage and promised to come back with a crew and power wash the area and fix the lime coat separation and cracks. He never showed up and this is where we are now. I decided to send them a certified letter explaining the situation on 10/10/2022. It was receipted by *********************************** on 10/19/2022 and to date no response has been received.Business response
02/15/2023
We are working with ************************** on a solution to resolve his complaint and will stay in contact until this is completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.