ComplaintsforSal's House of Tint
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1) The owner took a blow torch to my glass and shattered the glass.2) The owner reported a false claim against my auto insurance.3) The owner has not replaced the tint in the back glass.4) The body shop made a distorted estimate and the insurance company was informed.Business response
01/17/2022
1) Although rare, glass breakage is possible during any window film removal process. ************************ signed a disclaimer which outlines these risks before we began work on his vehicle. Despite this, we offered to pay for his glass replacement after his window shattered. The glass was then replaced at our expense.
2) ************************ backed into my vehicle in the parking lot, causing damage to the bumper. This is not a false claim. It is a fact, and was recorded by our security cameras. The damage was verified by the insurance adjuster.
3) The original scope of work was to replace window film under the manufacturer's warranty. Sal's House of Tint did not do the original window film install. Sal's House of Tint declines to do any further business with ************************. We have offered to assist in his warranty claim process by transferring documentation to the shop of his choice.
4) The body shop doing the repair on my vehicle is a separate business. Their estimate included repair to the rear bumper, along with parts located behind the bumper. The insurance adjuster stated that a supplemental check would be issued once the bumper was removed and they were able to verify damage to these parts.
Customer response
01/18/2022
Complaint: 16367896
I am rejecting this response because: The security camera shows the owner guiding me as I was backing up. ***, the owner did not say stop until the damage was done. also, I offered to repair the bumper, however *** threatened me with a police report. I gave the insurance information with understanding of not making a claim as this would increase my rates. The owner violated this agreement and made a fraudulant claim of ***** dollars. A agent verified this claim to be elevated. Therefore, the claim has impacted my auto insurance in a negative way and the estimate was elevated. Again, I have never heard of a blow tourch applied to glass for tint removal. *** did pay for the glass, however, he did not replace the tint.
Regards,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.