Business ProfileforWoods Comfort Systems

We called woods comfort systems to check our ac unit when we found out it was freezing up on Friday, June 7. The company informed us that they would visit us on Monday, June 10. To prepare for the visit, we needed to keep our system off at least 8 hours before service. So we turned off our unit. The technician came out in the afternoon and checked the system. He informed us that the work that needed to be done was similar to what they did the prior July 2023. The technician also said that the way the work was done previously was incorrect and that it probably caused the unit to fail. He said he could not fix it that evening. He said he could request parts and we complied and paid for the parts. However he could not fix the unit that day because he had to go through the ac warranty to place the order. Since repair was going to be delayed, we asked if we could turn the system back on and he said no as it would damage the unit more and they wouldnt be able to fix. I called to inquiry about why we are paying for the same service that was done in July 2023. The customer service rep mentioned that they would escalate it to the director of operations and I should expect a call later that afternoon or the next morning. I did not receive a call on Tuesday. Today, Wednesday, June 12, I did not hear from the director so I called the company for an update. They told me he had the information and I would be receiving a call. The company couldnt give an update for where the parts are or when they could service the unit. We also asked for our emailed copy of the estimate and invoices. The company rep was rude and asked us if we asked for it to be emailed. And then blamed us for giving the guy maybe the wrong email. We only received one estimate from Monday and are still missing one even though we have a charge for it.