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ComplaintsforEcono Lodge
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Stopped here on my way to *********** on the 7th of November. Entering the room it smelled awful and was extremely dirty, roaches were crawling everywhere. Bucket under the sink to catch the waste water, mold all in the bathroom which the bathroom was filthy and disgusting. The bed sheets were not clean and stained and had bugs. I walked out within a few minutes. Went back to front desk and he offered another room, which I accepted as long as it was clean and bug free. Upon entering the second room it was no different from the first so I walked back to the front desk and asked for a refund. He agreed to give me a refund but he advised me it would take 3 days, which I agreed. It's been a month now and after many phone calls and them telling me "corporate" makes the decision to give refunds (which is not true) I have yet to receive anything for my $74.86 I spent there for a room. I have spent over 100 nights in motels just this year, I have never seen one this unsanitary and I have never had a refund to take this long. In my opinion this place should be condemned!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.