![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSanta Anna Custom Processing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I dropped off 3 animals to the taxidermist to be mounted and paid a deposit almost 2 years ago. I have received nothing and now they blocked my calls.Business response
05/24/2023
"Changed owners 10 years ago please email me the complaint"Initial Complaint
08/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a half of beef when i got it I cooked a package it had a real funny odor to it and after cooking it. Had a strange taste to it. These pictures and comments from the State Health inspector says it all. A picture is worth a 1000 words, notice the dried blood on the floor where meat is hang. P.S. The steaks and roast sink toBusiness response
09/01/2021
Business Response /* (1000, 5, 2021/08/23) */ Contact Name and Title: Kelley Cope, BO Manager Contact Phone: 325-348-9171 Contact Email: [email protected] Customer's order was from 8/20/20 and he didn't complain until nine months later on 5/17/2021. He complained through the business facebook page via a post comment. I mentioned to him that we are an inspected facility. We have an inspector here during operations and everything is documented. We can't be sure he didn't adulterate his product in those nine months. I even mentioned to him about the freeze in January and February. I asked if he was affected by loss of power. He said he wasn't. He said he was going to file a complaint with the health department so I just left it be. Figured it would be handled then. He was cursing and aggressive every time he sent messages. Well the health department came and closed his case. It was unsubstantiated. That still did not stop him. For weeks he continued to harass and slander the business on Facebook so we reached out to our attorney to handle it. We have everything documented with this customer. If we need to submit documentation please just let us know. Thank you for your time. Consumer Response /* (4200, 8, 2021/08/26) */ I have plenty of hamburger patties and will be happy to supply all the meat tomatoes and lettuce and we will all have hamburgers at the BBB on me. I want him to be there to eat it with us. I have yet to hear from his attorney to get this settled. After talking to him he said the hamburger is only good for 4 months, there's no way me and my wife could eat all that meat that fast.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.