Business ProfileforUBuildIt-Schertz

Deceptive Business Practices - UBuildIt 9/30/2023 - Our Mother and us met with a sales representative at the UBuildIt office to discuss potentially building a small casita- for our Mother.At that 9/30/2023 meeting, we discussed our budget was limited to around $100K to $120K, and the salesman told us it could be built at that cost. Our Mother, having recently lost her husband, was very excited to learn this could be done, and thus wrote out a personal check for the amount of $4000 for us to begin the process. I was presented and signed the contract.Throughout the design process, we were given three difference quotes, two different designers, and the quotes were much more than the salesman had promised. The designs were not meeting our expectations, and our Mother thus decided, with all the inconsistencies and frustrations in the design process, to include the much higher relative quotes- she no longer wished to live in the casita, and for us to seek reimbursement of her check from UBuildIt.My wife sent an email to the UBuildIt salesman on 3/25/2024 requesting the money be returned to our Mother. When we did not receive word from the UBuildIt salesman, our Mother sent a registered letter on 4/3/2024 requesting reimbursement.In turn, my wife and I received a response by mail from the UBuildIt salesman dated 4/17/2024 stating the Planning Phase Fee was not refundable. It was not sent to our Mother as a response to her registered letter request.On 4/22/2024 my wife sent an email to the UBuildIt salesman disputing his letter- asking him to reconsider his response because the planning phases had not been started. When she did not get a response in return, my wife messaged the UBuildIt salesman to meet and discuss the matter, however to this point he has not responded.