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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered and paid for an item then they went ghostBusiness response
12/09/2021
Thank you for your email. As you know the corona virus has made its way to ******. As our company has actually been dealing with this virus since it was over seas and made the decision to begin manufacturing them ourselves again. Although it was taking us longer to complete orders we felt better for this decision, safe and made in the ***. Now that the corona virus has made its way to the **, it has stopped production of small materials and delaying them. As of march 24th we were put on shelter in place and closing of all non essential business. Since our warehouse/shop is deemed non-essential by our mayor we have been forced to stop producing orders for 14 days. As soon as the shelter in place is lifted will begin production again. Normal orders were taking estimated 30 business days or a little longer just depending on circumstances and material supplys due to the pandemic. As this evolves we know that we are not the only business that are being effected by this pandemic, but we are doing our part and following order from our city and staying inside. We hope that you understand these extreme circumstances as this is something no one can prepare for. This will be the only email response given as we are now leaving our facility and returning when the shelter order is lifted. Some orders are still being shipped that we brought with us. We hope each and everyone of you are staying safe and trying to flatten this curve, as this is a very scary situation for everyone. We will update on our website as soon as we are allowed back into our warehouse.
Blessings to all from all of us at DecorForPurpose
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.