Business ProfileforAlamo Printer Service

Good morning , 

so lets start at the beginning . Your boss hired me to come in and repair your plotter . I came in. Took a look at what needed to be done. Gave you a quote and offered you a maintenance agreement for one year. You read the contract you signed the contract and in the contract it clearly states where refunds came from and how they worked per our policy. It also stated everything about breach of contract regarding two reaching out to another company and having them come out to work on the machine without my knowledge . We came out to your location with all the parts. We installed all of the parts. I even showed you all of the parts before and after that were replaced. Maybe you dont remember that . We did not show up with your drum units for your ******* machine because your machine is old and those drum units are on back order and still are through my vendor . You requested a refund for those. I gladly sent you a refund request form for you to sign and go over that way you can get your refund process started. This is how my policy works with my company you sign the contract for refund and you would get your refund this way both of us have confirmation that a refund has been processed . Now you ended up telling me that you had somebody come out and take a look at the machine while you were under contract which means you are breach of contract. This means your contract ends immediately and no refunds or to be processed for that contract . You said I did not fix anything in your machine, which is a total lie. What did happen is you did not follow instructions after I replaced all the parts on your machine . Which I told you multiple times wants to contact your IT department and have them update your firmware and software. Which had to be done after the fact. You then proceeded to be the rudest, most unprofessional person Ive ever met . You called me weekly cussing me out, calling me names saying rude things about me and my company, and again just being very unprofessional. To which I stopped returning your phone calls and only answer your emails. So at this point in time you have already signed the contract for your refund and your refund is being processed. You on the other hand are being informed to not contact me or my company anymore, due to your horrible nature, in which you treat people . I will not stand for it nor put up with it. Your review is bogus, and I pray that anyone who ever works for you as far as a vendor runs for the hills.