ComplaintsforSimmonds Real Estate Inc

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with *******, an employee of Simmonds Real Estate, regarding questions I had about their rental application process. Given that I am a full time student with no credit and no income currently, (my fianc who was the applicant is our sole provider), I was under the impression I could be listed as an occupant and not an applicant. She was disrespectful and rude in her attempt to explain their internal processes in which I complained and asked to speak with her boss after the offered that as my only solution. After *********************************, the owner, and I spoke about the interaction I had with his employee, he not only defended her blatant disrespect and aggressively rude attitude, he condoned it. I left an honest review on ****** about this interaction with ******* moments after as I want to save others from this same altercation. Shortly after, ****** (owner) posted my private information on ****** explicitly stating my credit and income status for the world to see. I did NOT give Simmonds **** permission to obtain my credit or income information, much less to post it online. After doing some digging on their review page, this is not the first time this nearly exact same incident has occurred (10 months ago) and ******* was the root of the issue then as well, resulting in ****** threatning and posting peoples private information in retaliation to an honest review a customer had. I want my private information taken off of ****** and now the owner is telling me the only way he will do that is if I just remove my review which is unethical and wrong.

  Business response

  03/16/2023

  ********************** called into our office and talked with ******* about our screening process. ******* throughout the conversation was extremely helpful and polite to ********************** during the phone call. ********************** was simply irate because she did not get the answers that she wanted. We have a screening process in place and everyone must follow the same process legally. ********************** simply thinks she is above doing this and would not accept that she would have to actually apply for the property per our screening process. The same would be required from any other property management company so I am unsure why she thinks she can simply not apply for a property. I have a copy of the recorded phone conversation for the BBB to review and have also attached my text message correspondence with ********************** for you to review. It is pretty clear that ********************** is in the wrong on all ends and is simply imagining that anyone from my Real Estate firm to include myself have been rude to her. ********************** never applied for the property and nothing regarding credit/background or anything else was ever pulled. In fact, we would have no way to pull that information. The response to her slander online about our company is simply stating the facts that she gave us during the recorded phone call. All correspondence from ********************** has been given to our attorney to open a defamation lawsuit since both libelous and slanderous statements' have been made about our company. I will withdraw the suit in the future should ********************** remove the online review, reverse her BBB complaint, and stop harassing both myself and my staff.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired Simmonds R E as a management *** to lease/manage our home and furnishings, it was rented in 2018 under a 2 yr **ntract, extended for 11 months, w/not pets allowed. Sim offer to do inspections on regular basis and hiring necessaries repairs as part of the 10%**mmission from the rent. Only 1 inspection was made, even when we told Sim. about neighbors **mplaning for loud parties and tenants having dogs in house. Tenant reported mildew growing on A/C vents. I hired A/C **mpany and more followup work was need. Tenant never let the A/C ** back in house to finish work nor Sim. did anything about it as many times we requested to talk to the tenant to let the workers finish the job. Sim failed in saftey&health I got the house in Aug 2021. Sim. never did the moving out inspection or gave us any assistance. I found water damage in bathroom, kitchen(never reported), mold in A/C ducts all this **uld have been prevented if Sim. did their job. Avoiding pets damages and fixing things in time.

  Business response

  10/14/2021

  ******,
  
  
  Please see our response in red below: 
  
  
  I hired Simmonds R E as a management *** to lease/manage our home and furnishings, it was rented in 2018 under a 2 yr **ntract, extended for 11 months, w/not pets allowed. Sim offer to do inspections on regular basis and hiring necessaries repairs as part of the 10%**mmission from the rent. A **py of our management agreement is attached for reference. We do not offer to **mplete walk-throughs on a routine basis but our **mpany policy is to **mplete the following:
  
  
  1) Initial Video Walk-Through
  2) 3 Month Walk-Through
  3) Final Video Walk-Through
  
  
  Only 1 inspection was made, even when we told Sim. about neighbors **mplaning for loud parties and tenants having dogs in house. This is in**rrect as we took a before video, after video, and **mpleted a walk-through with the homeowners at their request. The tenants were great throughout their tenancy but the main issue that our **mpany and this tenant had up until their move out were with the homeowners themselves. The husband ************************************ Will refer to as ****************" basically went through their young daughter's dresser drawers on our initial walkthrough. These drawers obviously **ntained her personal clothing items and the tenant became very upset that he was rummaging through the entire house. We both basically had to end the walk-through after over an hour of **************** walking aimlessly throughout the property. The tenant also stated he would never allow them back into the property due to feeling violated and disgusted. 
  
  
  
  Come to find out, Mr. Mendez admittedly stated that he has a brain injury so I personally believe that the bulk of the issues with our **mpany/tenant directly stem from this. I have multiple email examples where **************** is requesting something that was immediately responded to only for him or his wife to request the same exact thing a few days later. It got so bad that I routinely had to **py and paste my previous emails as they accused our **mpany of never providing the information initially. **************** would email us from the following ac**unt: 
  
  Captain Ahab Good whales make good perfume <**********************>
  
  I am not sure if he made up the name but it's a good indicator of what we dealt with throughout the management process. Our **mpany routinely drove by the property when we were notified by this homeowner only to find out there were absolutely no issues at the home. 
  
  Tenant reported mildew growing on A/C vents. I hired A/C **mpany and more followup work was need. Tenant never let the A/C ** back in house to finish work nor Sim. did anything about it as many times we requested to talk to the tenant to let the workers finish the job. Sim failed in saftey&health I got the house in Aug 2021. Sim. never did the moving out inspection or gave us any assistance. I found water damage in bathroom, kitchen(never reported), mold in A/C ducts all this **uld have been prevented if Sim. did their job. Avoiding pets damages and fixing things in time.
  
  
  Simmonds Real Estate can provide re**rds of all work orders and email **rrespondence with the homeowners. There are **untless emails from our **mpany providing advice to the homeowner and we can address every single **mplaint this homeowner has with **ncrete evidence on our end. All documents were also provided to the homeowner directly. 

  Customer response

  10/19/2021

  Complaint: ********
  I am rejecting this response because:
  
  Regards,
  
  ***************************** and ***********************

   

  Hello Mrs. ******************** first like to point out the Professionalism on their part by ridiculing me (***************) and making outlandish nonpretiant remarks only to distract attention from the situation.
  

  The tenants were great for you because they always paid the rent on time and you collected your 10% every month without any trouble, the only thing that Simmonds Real Estate cared about, but for us the homeowner it is a different situation. We were left with a lot of expensive pet damages (we rented our house with no pets) such as carpet, wood trim and stained leather furniture. The tenant reported the mold on the  A/C vents and you did not care to help us fix it (despite our emails and calls to you so many times). When it was your contractual responsibility as a management company to fix the property for the health of the home regardless of what the tenants wanted. Besides all that, there were multiple unreported damages that could have been avoided, if you did regular inspections at least once a year: Like water damage in bathrooms and ceiling, as you promised when we met to show  ****** ******************** and ****** **** ******************** our property. As it was also stated in the lease agreement obviously with very vague words to protect and justify Simmonds Real Estate later on.
  

  We filed this complaint against Simmonds Real Estate for their lack of professionalism and negligence managing our property. Their response to attempt to defame my husband in stating false accusations to divert their responsibility on the matter of this complaint.
  

  The first time ****** ******************** mention about the drawer incident when we were begging him to come to our property and do the final video walk through, (which was never made by Simmonds Real Estate, he just texted us and said we dont work on weekends and go ahead and do it by yourself. Even though the final walk through was scheduled for Friday 20th 2020 we waited for them until Monday to get it done but they never came). Back to *** ********************* false accusations insinuating some sort of lewd action looking/opening a drawer on husband behalf for the second time and his mental handicap. This time We are responding to that: First, It was not the girls personal drawers. My husband did ask ***** ****** for permission to look in a drawer in the media room NOT A BEDROOM and he was with him. Those drawers are 3 plastic ones in the media room containing remote controls and cords for the media equipment rented with the house. He asked for permission to look for one remote we left behind. 
  

  If what you are saying about my husband is true, how is it possible that the Tenant let him back into the house four months after that first visit when he came to replace A/C filters and repair a toilet handle in addition to one month before the lease ended?.
  

  Second, it is true my husband has a brain injury he got when defending our country in the war Enduring Freedom campaign, therefore he is retired from the United States Navy, proudly serving and defending our country. Something that I dont think ******************** Property management  have done nor provide fair service to the country, besides bullying and disrespecting not only him but other homeowners. Taking advantage of some personal information that is not pertinent nor excuse your incompetentance to manage properties.
  

  Third, we also have communications with Simmonds Real Estate and us. Why would we make up an email account? My Husband lost his last gmail account and made up a goofy account on the fly to have.
   I want Mr. ******************** to send us all the photos, communications and dates from all times  he said he drove to our property to find out there were absolutely no issues at the home. 
  

  Simmonds Real Estate only did one inspection  90 days after the tenant moved in, and is more than certain that the house will be in good shape for such a short period of time. The tenants were in the house for almost 3 years, illegally harboring dogs and also more people than the originally listed in the lease agreement were also living in the property.
  

  ******************** did not even bother to make a effort to do the final walk through video, and we did send them plenty of email asking them for advice during the whole lease and during the move out process we only got from ****** ******************** was advices that were convenient for his company interes and after the tenant moved out his only response to our questions were it is up to you, on my end we don't have anything else to do, because we are not getting paid for this anymore.
  We were left alone figuring out the what is considering what is beyond wear and tear, not having any information on the tenant to finish the damage claim, the worst of all having to pay for damages caused by the negligence of the management company who only cared about collecting their 10% of the rent and never check on our property even when been asked to do so, because we were informed about the dogs and we were also concern for the A/C system.

  
  I was told by ******************** R E that I would be receiving all of my conversations I had with ********************. They kept a call log date time and general of what was discussed. Photos, videos and what they recorded on their visits. 
  

  I need the direct answer to this question: When I called you ****** and reported many times that there were dogs living in my house. What did you do and how did you take action?
  

  What grounds did you have to tell me to find my own proof of there being illegal pets on the property. I have read and reread your cut and pastes and now where does it state that. I was supposed to find my own proof. I hired you to do that. Remind me again of your version of what I paid you for?
  
  

  Business response

  11/05/2021

  
  Hello Mrs. ********************************* filed this complaint against Simmonds Real Estate for their lack of professionalism and negligence managing our property. Their response to attempt to defame my husband in stating false accusations to divert their responsibility on the matter of this complaint.
  
  Our reply was the exact opposite and was written to show exactly the type of property owners we are dealing with. Our company did everything we were required to do contractually plus additional items that we did not have to. Countless emails and phone calls of advice to the homeowners only for them to file a complaint against our company because they are unhappy with the tenants actions. 
   
  The first time ****** ******************** mention about the drawer incident when we were begging him to come to our property and do the final video walk through, (which was never made by Simmonds Real Estate, he just texted us and said we dont work on weekends and go ahead and do it by yourself. Even though the final walk through was scheduled for Friday 20th 2020 we waited for them until Monday to get it done but they never came). Back to *** ********************* false accusations insinuating some sort of lewd action looking/opening a drawer on husband behalf for the second time and his mental handicap. This time We are responding to that: First, It was not the girls personal drawers. My husband did ask ***** ****** for permission to look in a drawer in the media room NOT A BEDROOM and he was with him. Those drawers are 3 plastic ones in the media room containing remote controls and cords for the media equipment rented with the house. He asked for permission to look for one remote we left behind.
  
  I was personally at the property during the incident and went off what the tenant told us. 
  
  If what you are saying about my husband is true, how is it possible that the Tenant let him back into the house four months after that first visit when he came to replace A/C filters and repair a toilet handle in addition to one month before the lease ended?
  
  You would need to ask the previous tenant this. 
   
  Second, it is true my husband has a brain injury he got when defending our country in the war Enduring Freedom campaign, therefore he is retired from the United States Navy, proudly serving and defending our country. Something that I dont think ******************** Property management  have done nor provide fair service to the country, besides bullying and disrespecting not only him but other homeowners. Taking advantage of some personal information that is not pertinent nor excuse your incompetentance to manage properties.
  
  This was and had to be mentioned because we would get email after email asking for items that were previously sent. We got so many emails about the same thing that it was abusive and harassing at times. I always showed proof of the requested items being previously sent, sometimes on multiple occasions. The bulk of our Realtors, staff, and the owners are all veterans as well. 
   
  Third, we also have communications with Simmonds Real Estate and us. Why would we make up an email account? My Husband lost his last gmail account and made up a goofy account on the fly to have.
  I want Mr. ******************** to send us all the photos, communications and dates from all times  he said he drove to our property to find out there were absolutely no issues at the home.
  
  The "goofy account" as you would call it was used for the bulk of the communication towards the end of the lease agreement and was very unprofessional. 
   
  Simmonds Real Estate only did one inspection  90 days after the tenant moved in, and is more than certain that the house will be in good shape for such a short period of time. The tenants were in the house for almost 3 years, illegally harboring dogs and also more people than the originally listed in the lease agreement were also living in the property.
  
  No evidence ever surfaced from the homeowners about unauthorized pets being on the property during the course of the three years. This would have been a lease violation and our company would have acted according to the lease if this were the case.
   
  ******************** did not even bother to make a effort to do the final walk through video, and we did send them plenty of email asking them for advice during the whole lease and during the move out process we only got from ****** ******************** was advices that were convenient for his company interes and after the tenant moved out his only response to our questions were it is up to you, on my end we don't have anything else to do, because we are not getting paid for this anymore.
  We were left alone figuring out the what is considering what is beyond wear and tear, not having any information on the tenant to finish the damage claim, the worst of all having to pay for damages caused by the negligence of the management company who only cared about collecting their 10% of the rent and never check on our property even when been asked to do so, because we were informed about the dogs and we were also concern for the A/C system.
   
  There are countless emails about the final video walk-through. Our company went out to the property on two separate occasions and were unable to get access to complete the final move out video. The owners were adamant about moving in their furniture and family prior to the video being completed so it ultimately was cancelled due to their actions. 
   
  I was told by ******************** R E that I would be receiving all of my conversations I had with ********************. They kept a call log date time and general of what was discussed. Photos, videos and what they recorded on their visits.
   
  I need the direct answer to this question: When I called you ****** and reported many times that there were dogs living in my house. What did you do and how did you take action?
  
  This has been discussed over and over again via phone call and in emails. We drove by the house numerous times and no dogs were found on site. We are not able to sit at a property for days on end in hopes of finding a dog on site or seeing a friend/family member bring the dog with them to the property for a short period of time.
   
  What grounds did you have to tell me to find my own proof of there being illegal pets on the property. I have read and reread your cut and pastes and now where does it state that. I was supposed to find my own proof. I hired you to do that. Remind me again of your version of what I paid you for?
  
  You did not hire our company to be a private detective on your behalf. You paid us to procure a tenant that paid rent for three years on time each month. The tenant maintained the property during these years even though minor items were in need of attention upon move out. 
  
  
  
  Sincerely,
  

  
  

  Customer response

  11/15/2021

  Complaint: ********  
  I am rejecting this response because:

  
  Good Afternoon!
  
  I reject Simmonds Real Estates Inc. response because again they are responding to an email but they are not answering anything to the matter.
  Since they came to our property offering their service and the first red flag appeared (When they did not even take photos for the listing, instead they used my very own photos that I took when I listed the property for rent on my own). 
  Unfortunately we decided to leave our home in their hands to have peace of mind considering we would not be in the country during the lease and it is necessary to have someone in charge of the big repairs that every home eventually needs. Hoping  that it would be done on time and properly, also making sure the tenants would not breach the contract. That’s what they say their management service would do.
  They said they  “drove by our property” so many times and everything was perfect.  We requested that evidence and  have not received anything, because they never came back after the only walk through done 3 months after the tenants moved in. 
  They are lying about so many different things, for example the work they said they have done, upon being so unprofessional and saying that we are upset for “minors items that were in need of attention”.
  Having a house growing mold out of the A/C vents, even though we hired an A/C company to fix it and they were not let in the house to finish the work. 
  Severe water damage in bathrooms and other areas of the home and the worst of all a 1.800 sqft of totally contaminated and ruined carpet by dogs feces and pee. Dogs chewing and damaged oak trimmed on 18 steps on the staircase and some areas of baseboard trim. 
  For these particular items we are making this complaint against Simmonds because they were aware of them, and we asked Simmonds directly to take care of them on the countless emails  they mention we sent them and they think were very unprofessional because they came sometimes from my husband's email account that did not have a nice name for their taste.
  It is disrespectful to the homeowner for their lack of commitment and professionalism, assuming by the fact that if a tenant is paying the rent on time, therefore everything is fine within the property. Yes, when you rent a property there is some expected damages, wear and tear. Simmonds do not tell us that more than $50.000 USD in damage is considered minor items. They know that this is their responsibility for not inspecting the property and making sure the repairs were done. Again we are not filing this complaint against Simmonds for the broken appliances or furniture, dead grass and weeded yard nor for the lack of maintenance on the property that was the responsibility of the tenant and did not do  it. It is solely for what they offer to do for us as a management property and fail to do. The only information Simmonds gave us from the tenant is a POBox address that does not exist. But, Simmonds insiste that the tenants were great and we are difficult people. This is echoed in reviews of past clients of theirs. How can we: the Homeowner’s all be poor clients? It's an abusive pattern of theirs to take advantage of the homeowners who contract with their company. They make money and we are left holding damaged goods.
  We are attaching some photos of some of the damages we are talking about, I wish I could somehow attach a sample of how stinky the house is. I apologize for the delay and sincerely appreciate your time.
  Best regards, The Matthews family.
  
  
  
  Regards,
  
  ****** ******** 

  Business response

  11/15/2021

  -Homeowner has stated the Simmonds Real Estate, Inc. has not answered any questions to the matter but we have answered all questions received via email. 

  -Homeowner stated that we did not take photos of their house which was the first red flag. Simmonds Real Estate has attached email correspondence from August 20th, 2018 where we offered to take new photos but homeowner and Simmonds Real Estate agreed to use homeowners photos for the listing since they looked good. 

  -Simmonds Real Estate has followed all legal requirement of the property management agreement and also exceeded their requirements during the course of the lease agreement. 

  -Simmonds Real Estate did drive by the property on multiple occasions. Not sure how to prove this but we do have calendar events on the dates that we went out. Our vehicles do not have GPS trackers on them so I am unsure of exactly what the homeowner is expecting regarding this. No evidence of unauthorized pets was ever found and homeowner never provided any evidence even though they stated that they had neighbors watching the property. 

  -Simmonds Real Estate has not lied about anything nor would we have any reason to lie about anything regarding our business practices. 

  -Owner is not a mold expert and the residue that was on one or two of the vents simply could have been wiped off. It is a common occurrence when the cold air from the duct meets the warm air toward the register vent (typically from a small break of attic air being able to slip in). 

  -Simmonds Real Estate has remained professional throughout the countless emails from "Captain Ahab Good whales make good perfume" even after receiving multiple emails requesting the same exact information that was previously sent. 

  -Owner confirms they were in the house multiple times even after our initial and agreed to walk-through. Simmonds Real Estate fulfilled their contract and agreed to walk-through and 100% disputes the homeowners claim that there was $50,000 in damages.

  Customer response

  11/19/2021

  Complaint: ********
  
  I am rejecting this response because:

  
  We are not asking the management company if they drove by our property, we are asking them, why they never went inside the property to inspect it, to make sure the tenant did not hide dogs on the property including the backyard?
  We did not provide any proof to you, because that was your job as a property management. If you really went to our house, just tell us which days? specifically to inspect the dog's and mildew/mold situation?  And also we want to see the photos you should have taken to show us that everything was perfect, as you keep saying, in the property? There should also be some emails regarding the home visits, between some of the parties right? Those are some ways to prove it!
  Continuing with the A/C topic. So we are understanding from you that because you are a mold expert, you knew the a/c was not a big deal and that's why you did not care about getting it fixed?
  In that case, considering that you know how to fix the problem, Could you be so kind and send someone from your team to just wipe it off and get the A/C back to normal? Since you like to exceed on your duties.
  Also because you drove so many times to our property, and 100% disagree on our around $50,000 dollars in damages. Please give us your professional opinion about how much it would cost to fix the few items that you said needed to be taken care of? Which items were they, you know the condition of the home?
  We are still waiting for all our records, videos from the walkthrough, fotos, emails, conversations, etc regarding the lease, you said it could take a couple of weeks to get everything prepared on your end, and you will send it to us. it has been 3 months and we have not got them, when can we finally get the hard copy?
  
  Regards,
  
  ****** ******** 

  Customer response

  11/19/2021

  Complaint: ********
  I am rejecting this response because:We are not asking the management company if they drove by our property, we are asking them, why they never went inside the property to inspect it, to make sure the tenant did not hide dogs on the property including the backyard?
  We did not provide any proof to you, because that was your job as a property management. If you really went to our house, just tell us which days? specifically to inspect the dog's and mildew/mold situation?  And also we want to see the photos you should have taken to show us that everything was perfect, as you keep saying, in the property? There should also be some emails regarding the home visits, between some of the parties right? Those are some ways to prove it!
  Continuing with the A/C topic. So we are understanding from you that because you are a mold expert, you knew the a/c was not a big deal and that's why you did not care about getting it fixed?
  In that case, considering that you know how to fix the problem, Could you be so kind and send someone from your team to just wipe it off and get the A/C back to normal? Since you like to exceed on your duties.
  Also because you drove so many times to our property, and 100% disagree on our around $50,000 dollars in damages. Please give us your professional opinion about how much it would cost to fix the few items that you said needed to be taken care of? Which items were they, you know the condition of the home?
  We are still waiting for all our records, videos from the walkthrough, fotos, emails, conversations, etc regarding the lease, you said it could take a couple of weeks to get everything prepared on your end, and you will send it to us. it has been 3 months and we have not got them, when can we finally get the hard copy?
  
  
  Regards,
  
  ****** ********

  Customer response

  11/19/2021

  Complaint: ********
  
  I am rejecting this response because: We are not asking the management company if they drove by our property, we are asking them, why they never went inside the property to inspect it, to make sure the tenant did not hide dogs on the property including the backyard?
  We did not provide any proof to you, because that was your job as a property management. If you really went to our house, just tell us which days? specifically to inspect the dog's and mildew/mold situation?  And also we want to see the photos you should have taken to show us that everything was perfect, as you keep saying, in the property? There should also be some emails regarding the home visits, between some of the parties right? Those are some ways to prove it!
  Continuing with the A/C topic. So we are understanding from you that because you are a mold expert, you knew the a/c was not a big deal and that's why you did not care about getting it fixed?
  In that case, considering that you know how to fix the problem, Could you be so kind and send someone from your team to just wipe it off and get the A/C back to normal? Since you like to exceed on your duties.
  Also because you drove so many times to our property, and 100% disagree on our around $50,000 dollars in damages. Please give us your professional opinion about how much it would cost to fix the few items that you said needed to be taken care of? Which items were they, you know the condition of the home?
  We are still waiting for all our records, videos from the walkthrough, fotos, emails, conversations, etc regarding the lease, you said it could take a couple of weeks to get everything prepared on your end, and you will send it to us. it has been 3 months and we have not got them, when can we finally get the hard copy?
  
  
  Regards,
  
  ****** ********

  Business response

  11/19/2021

  Dear ****** ********:

  -The property management agreement does not require or state anything pertaining to routine walk-throughs, inspections, or even the requirement to drive by the property. We solely do this as an additional service for our clients outside of the property management agreement. 

  -The lease agreement and property management agreement state that damages to the property that are considered above normal wear and tear would be charged to the tenant. All other general maintenance would be considered a homeowner responsibility. 

  Also please provide the following requests We are still waiting for all our records, videos from the walkthrough, fotos, emails, conversations, etc regarding the lease, you said it could take a couple of weeks to get everything prepared on your end, and you will send it to us. it has been 3 months and we have not got them, when can we finally get the hard copy?
  

  -I have sent all documents that we had on file and in our software to the homeowners as of August 30th, 2021. The homeowners also have access to their homeowner portal via www.SAleases.com to obtain their property management agreement, lease agreement and associated addenda with the previous tenants, previous walk-through's, tax documents, and much more. Saying this, all of these documents have been sent over in previous emails as well. 

   

  Customer response

  11/26/2021

  Complaint: ********
  
  I am rejecting this response because:
  

  -Simmonds Real Estate only sends us some of the communications between them and the tenant. Referencing your Aug 30,2021 email is our case in point it is devoid of our communication with/and/or you Simmonds real estate. We requested all communications related to our property including us, the homeowner.
  Especially all videos and photos taken during the walkthroughs. In our brokers agreement it states that you and the company must keep these records for a period for not less than 4 years. In the portal there is not a single photo or video, nor the leasing agreement, and after you sent us the incomplete information, we asked again to please send us all. You said it will take a couple of weeks to get it done on your end. 
  -Simmonds gave us his word about taking care of our property, when we first met him. We trusted him, but he never put our interest first, their clients, as the Texas law requires. If you go to the portal the  times the tenant requested services for damages, they turned out to be negligent on their behalf, but Simmonds made us pay for more than half of those service calls. We would not mind that much because we want to keep our property in good shape. The same when the tenant reported about the A/C, even though we try our best to get it fixed and avoid further damages. Simmonds did not care, and that is considered a duty under the Property Management Agreement.
  -They never went to inspect our property when we requested, the tenant’s dogs caused very expensive damage to our property, Simmonds did not care because they were collecting their monthly fee, as easy as it could be. -Simmonds after all this back and forth about what were their duties, responsibilities or their job as a management property, they said that it was just to find us a good tenant. Well, in that case they did not do a good job either, although Simmonds insisted that the tenant was great and the house was perfect, the truth is that we have about $50,000 in damages and we do not have a clue where to find the tenant. Simmonds, do you agree that if the house was perfect as you assured, the tenant should have been waiting to get his deposit back, right? The PO BOX address you gave us returns the itemization sheet back to us. It proved that the tenant is not great when he is hiding. Underlining your own words that you were above and beyond as a property management we have not seen any evidence of your walkthroughs to our property  nor anything to show that you put our interest above your own interest or others interest like the tenant for example.

   

  
  Regards,
  
  ****** ******** 

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