Business ProfileforSDL Plumbing Inc

I submitted a service request to have two toilets repaired that were running after flushing. SDL plumbing was assigned to me and came to my home on 2/3. The plumber ordered the parts and returned to our home on Fri, 2/10 to replace all the components in the tank. On Wed, 2/15 our toilet overflowed and we were not there to notice it. The water ran for some time resulting in several inches of water in multiple rooms in my home (bathroom, bedroom closet, bedroom, hall bathroom, hallway, living room, foyer, hall closet, laundry room, and the garage). I called the plumber immediately and they informed us that the could not return to our home until the next day. I then called ******** Home ****** ***** and requested they send a different plumber out same day. They said the original contractor had to come and complete a report before the work order could be reassigned. *** contacted SDL to schedule them to come out. SDL told *** that they were not going to return to my home. I have 3 children under 8 years old, one who is an infant and we have been unable to sleep at our house for the last 4 nights due to the excessive water and damage. My home is unsafe and these conditions were created as a result of the "repair" made by SDL Plumbing. We never had a toilet overflow prior to SDL working on our toilet 5 days prior to this event. Their refusal to return to my home is not only poor service because they are not standing by their work, but it's indicative of negligence and fault. I have contaminated water throughout my home, moisture in the drywall, and the potential for mold to grow. SDL needs to provide me with their insurance information immediately so the insurance company can investigate and make this right (mitigation and restoration), so that my family and I can return to our home because it is currently inhabitable.