ComplaintsforNorth Star Counseling
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/11/2023, my partner and I received a text from ********************* at North Star Counseling in ******, to confirm our couple appointment in her office 7/12/2023 at 2:00 pm. Please come to fill out paperwork at 1:45 pm before our session. I look forward to meeting you both! *********************, MA, LMFT, LPC ******************************************************* Corner of College/Peach Streets - Park on Peach St and enter waiting room from side porches.My partner confirmed the appt by text at 8:54pm. Upon our first initial visit, *************** stated my partners mother had contacted her to see if she can help our relationship and that she wouldn't share any information other than "they are good people and she hopes we can work it out". With my previous experiences with the local law enforcement here; I called the non emergency line to ask for a ride to the local medical hospital and was talked out of it, resulting in me "voluntarily" going to a mental facility. There I was eventually forced to sign an "involuntary" paper which lead to me being weary of signing any papers for ****************. I expressed my concerns and she clarified "she doesn't do this for the money" and she talked me into feeling confident to sign her papers by saying "I can revoke my signature any time". I believe myself and my partner did state that we didn't mind her sharing what is discussed to my partners mother as she is involved in our situation and is paying for these couples therapy sessions with ***************. She stated she had already spoken to my partners mother and got a little bit of family background on him. We felt it was easier for him to explain his perspective first since she already got some information on his family background. The next, not final, interaction with *************** was scheduled on 7/27/2023 at 2pm. We arrived a few minutes late and *************** stating she was on the phone with my partners mother who stated we were arguing recently and might not make it to the appt.We spoke of how intrusive his mom is...Business response
08/18/2023
I am not at liberty to discuss whether your complainant is or has been a professional therapy client of mine. Under my license requirements, I am bound by privacy and confidentiality. Thank you for your work,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.