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ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I worked here for a short time, while I worked here I purchased four tires brand new, and also purchased the road hazard protection plan for all four. Due to family issues I had to leave my job unfortunately. When I eventually returned to have my tires maintained, I was told that they were not willing to do business with me, and that I was not welcome on the property. They then refused my request to have my protection plan refunded. So now Im stuck with a useless 3 year protection plan contract for tires that they wont honor.The employee that turned me away was ****.Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Serviced: 7 September 2021 I spent $287.68 on service for my vehicle to drive from ***********, *****, to upstate New York on official military business. I informed the staff that I would be traveling a long distance and needed by vehicle inspected and serviced for a safe trip. The coolant was replaced, a tire was changed, and the oil was replaced. I arrived in ********, to visit family/friends prior to reporting to my next duty station and oil leaked all over their driveway. I took my car to Mr. **** in MD, and there is a huge oil leak that requires fixing and additional service. I am very disappointed in the service provided by Big O Tires in the Forum, ************. The botched fluid service could have risked my safety and wellbeing. I have attempted to contact the business to resolve this issue at the lowest level possible, but am unable to reach anyone. No one is answering the phone. I have made over 7 phone calls to the location: ******************************** location.Business response
10/18/2021
WE HAVE ALREADY SENT A REFUND IN THE AMOUNT OF $1*****. ON ONE TRANSACTION THE AMOUNT ***** AND AFTER WE TRIED TO GET A HOLD OF HER A NUMBER OF TIMES, WE FINALLY RECIEVED A CALL BACK AND SHE SAID SHE STILL NEEDED $100.00 REFUNDED AND THAT TRANSACTION WAS DONE THIS MORNING.
Customer response
10/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.