ComplaintsforRHINO STEEL MANUFACTURING INC
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased a food trailer from Rhino Food Trailers - Rhino Steel Manufacturing Inc. in South Houston, Texas. In February, we made a trip to Houston, Texas to meet the owner, look at their food trailers and look at their facilities. We were given a purchase agreement on that date and we took the information home to make our decision. We decided to get a loan to purchase the food trailer. On March 25, our loan closed and 50% of the purchase ($21,500) was wired to Rhino Steel Manufacturing Inc. The purchase agreement states that the remaining 50% is due upon pick-up. The purchase agreement states a 4-6 week completion. We were supposed to receive weekly updates about our construction which never happened. Instead, we had to call and text to get updates. He has changed his number 3 times now. On July 1st, we received a call from the owner, Ivan Humbria that he was "out of money". During this conversation, Ivan stated he would need more money from us to finish the project. He stated, we would need to buy the supplies and pay the payroll for employees for our food trailer to be completed. Also, during this conversation, I asked for all receipts that would reflect how he spent the $21,500 on our trailer. He said he would send the receipts right away. However, we still haven’t received any receipts as of September 27, 2022. Unfortunately, Ivan disconnected the last phone number he gave us so we have received no correspondence from him. He now has a WhatsApp number. We are on week 26 since the bank wire transfer and still no trailer. Rhino Food Trailers - Rhino Steel Manufacturing Inc. has taken our money and not produced the product. Ivan has not communicated anything with us since 8/16/22. At the end of the text, he stated, "I will call you this evening." He never received a call and we have been unable to reach him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.