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Find a Location

Clarke Products, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Clarke Products, Inc

      Southlake, TX 76092-9316

    • Clarke Products, Inc

      820 Central Dr Colleyville, TX 76034-3071

    Business ProfileforClarke Products, Inc

    Baths
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Clarke Products, Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Clarke Products, Inc

        Southlake, TX 76092-9316

      • Clarke Products, Inc

        820 Central Dr Colleyville, TX 76034-3071

      Location of This Business
      Southlake, TX 76092-9316
      BBB File Opened:
      4/28/2011
      Years in Business:
      39
      Business Started:
      12/28/1984
      Business Incorporated:
      12/28/1984
      Type of Entity:
      Corporation
      Business Management
      • Ms. Colleen E. Clarke, Managing Member
      • Mr. Donald H. Clarke, Managing Member
      • Mr. Drew Thompson, Managing Member
      • Ms. Elizabeth A. Fletcher, Managing Member
      Contact Information

      Customer Contact

      • Mr. Donald H. Clarke, Managing Member

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      We had a Clarke Walk-in Tub installed by ************************* in **********, **. The installation was great, but two years later the wall around the handle of the tub started to crack and peel. Clarke would not even respond to our complaints or to the questions put forth by *************************. They simply said they do not make the tub any longer. The tub had a 5 year warranty and it was only 2 years old at the time. I wrote them up in BBB. You talked to them, but they did not tell the truth to you and you signed off on the case. It was very frustrating. Now we have gotten the tub fixed ourselves and Clarke is not responding to our request for repayment for fixing the tub. The repair bill is attached. THIS TIME CAN YOUR please listen to us. They have not worked with us at all. We need this bill paid in full. Tub is under warranty for the surface of tub.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adam S

      1 star

      03/07/2022

      Beware! I am cancelling an order within the first few days of placing it because of the poor customer service that I have received so far. Frankly, I went from excited to disappointed then very concerned about purchasing a shower base from this company.The standard information about product processing and delivery are sketchy at best. Especially for a high end product in the thousand dollar range. The lack of ways to communicate with the business is problematic. I am going to dispute the charge now given the reviews I now have learned through searching reviews online.It seems I will be only inviting further headaches.Buyer beware!

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