ComplaintsforHer Kare

• Initial Complaint

  01/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  This is my 2nd complaint regarding this facility. I have to call every 2 weeks to remind them to refill my prescription. I called again today & was told the refill had been submitted, but when I called the pharmacy, they advised no refill had been submitted. I have received the medication late on numerous occasions, which throws my body into havoc. I also had lab work done 12/21 & need my results. The provider advised they would contact me the following week to discuss. I have not heard from anyone to date despite numerous phone calls. They dont answer the phone & when I reached corporate, they told me the location was temporarily closed. When I called today, corporate advised they were never closed. I finally found another provider, but I need my lab results. I called on 1/3, 1/5, called corporate on 1/5 and 1/11. I left messages with no response. I also sent an email to corporate on 1/6 with no response. Last, I pay out of pocket for my ****************** My credit card is always promptly billed each month, so they dont have issues taking my payment. The facility advised that the $155 I pay monthly covers my ****************** but when my labs were done on 12/21, I received a **** from a lab. If I am paying out of pocket & was told it couldnt be submitted to insurance, then why was it submitted to my insurance company? I honestly believe there are unethical business practices being performed at this facility. I just want my lab results, my medication I have paid for and I hope to never deal with this facility again.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This provider has been charging my credit card & not delivering my medication. This is the 3rd time I have had to call & each time the provider tells me this is a new ************** are trying to streamline everything. This is the 3rd time in 3 months I personally have to follow up for my medication. The last time I received it 3 days later, the next time 2 days later & here we are 2 days later & still no meds. However, my credit card is promptly charged. I tried calling 2 months ago & called the corporate office. I talked to several people & left messages. I was promised a call from the regional manager. I never received that call back. 2 months later I called again on 10/18. No call back. Again, I was promised another phone call. I asked again today, & was or promised another call. Still no call & I am still without my medication that should have been administered on 10/18. My health is suffering as a result. I plan on retaining counsel.

  Business response

  11/01/2021

  Thank you for contacting us regarding this matter. 

  Please ask the person submitting the inquiry to contract ********************** directly at **************, so he can assist her in resolving the matter.  I have reviewed the ***** Authorization attached, however it does not meet legal requirements under ***** or the ***** Medical Records Privacy Act to authorize or enable the disclosure of PHI, which based on the text of the message received, may potentially be at issue or otherwise related to this matter.  

   

  Sincerely,

  ************** Moraine, ****, M.A., LL.M
  

  Legal Officer

  HerKare Physicians Group, PLLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩