Customer ReviewsforFiberFirst

WAS an interested customer, but due to all the circus acts going around from the solicitating sales, to the x3 tech supports that said they could not do anything, to the customer service and local branch *****, no call backs, no follow **** and the list goes on. I cannot and will not recommend this Company..., regardless of how fast internet speeds "can be". The problem will be at customer services and lazy techs. Going back to soliciting..., I was bought at the promotional offer..., then a week later another sales soliciter came offering me a higher cost. Definitely not worth my time or anyone elses.

A week ago Thursday, I come home from work to learn that we had no internet service. First I called my internet provider's tech support who told me that my account was inactive and that I needed to contact the business office. After a half hour on hold with the business office, I'm told that my account was migrated to Fiber First OVER A MONTH AGO. They said they had sent out notices. I receive my invoices via email, but received no notices separately or with my invoices. I call Fiber First and wait for over a hour when I have to hang up for a prior commitment. Later (very late) I call and reach someone who tells me I was disconnected due to non payment. (I was set up for auto pay with the previous provider.) How could I be disconnected for non-payment when I had no clue I had been migrated?? The representative told me that they had sent me several texts. I told her that hadn't and she started to argue with me. I asked why hadn't they emailed me and she said they didn't have my email address. They didn't get it from my previous provider?? We got it all taken care of and my internet was reconnected moments later.Just over a week later, Saturday afternoon, our internet goes down. I call tech support and unplug the router and plug it back in per their instructions (which we had done before I called). After that and a few questions, the representative said they would send out a technician. When I asked how soon we could expect the technician, her response was, "The sooner I can finish this ticket, the sooner they'll be out there." No other time-frame was given. It's Sunday evening now and we haven't heard anything. After calling several times and getting disconnected over and over, I am told, "technicians don't work on Sunday, someone will be out tomorrow." While I'm at work. Nice.I am NOT impressed and am looking forward to another fiber provider competing in this market. For now, we're stuck with this. ??

A door to door solicitor wouldnt leave even after asking her to leave. I have a no soliciting sign up and she stated she saw it but still knocked on my door. I called to speak with someone about this experience and was advised that there isnt anyone who can help me. When I told the rep I would file a complaint with BBB she said ok with zero regard for her companys reputation. Due to THIS experience, I will never do business with this company.